IDEAS home Printed from https://ideas.repec.org/a/spr/endesu/v26y2024i6d10.1007_s10668-023-03221-0.html
   My bibliography  Save this article

Social efficiency forecasting based on social sustainability practices in the service supply chain

Author

Listed:
  • Fahimeh Aliakbari Nouri

    (Semnan University)

  • Mohsen Shafiei Nikabadi

    (Semnan University)

  • Laya Olfat

    (Allameh Tabataba’i University)

Abstract

This study tries to provide a system to predict social efficiency (SOE) by relying on internal social sustainability practices (ISSPs) in the service supply chains (SCs). Because of the unclear notion of an emerging issue, this study applied the fuzzy set theory to extract the experts’ opinions and overcome the vague nature of this problem. So, the ISSPs were identified by literature review and confirmed as schedulable and budgetable practices in service SCs by the fuzzy Delphi method (FDM). The extracted ISSPs and SOE were, respectively, applied in the role of inputs and output of the adaptive neuro-fuzzy inference system (ANFIS). The data from 70 hospital SCs were collected to design the knowledge base. The proposed system would help service SC managers to foresee if they are performing in an efficient way regards to social sustainability. Also, predicting the impact of adopting different levels of social practices on SOE enables managers to make a conscious decision about prioritizing and budgeting those practices. According to the extensive literature review, the research on the relationship between social sustainability practices-performance is emerging and limited. Also, one of the most important contribution of the paper is to consider the service SCs characteristics in this issue. This paper is a preliminary effort and scientific contribution to empirically determine the relations between social practices and social efficiency, especially in service SCs, along with applying FDM and ANFIS for answering this research questions.

Suggested Citation

  • Fahimeh Aliakbari Nouri & Mohsen Shafiei Nikabadi & Laya Olfat, 2024. "Social efficiency forecasting based on social sustainability practices in the service supply chain," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(6), pages 14835-14858, June.
    • Handle: RePEc:spr:endesu:v:26:y:2024:i:6:d:10.1007_s10668-023-03221-0
    DOI: 10.1007/s10668-023-03221-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10668-023-03221-0
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10668-023-03221-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Richard Welford & Stephen Frost, 2006. "Corporate social responsibility in Asian supply chains," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 13(3), pages 166-176, July.
    2. Fahimeh Aliakbari Nouri & Mohsen Shafiei Nikabadi & Laya Olfat, 2019. "The Role of Supply Chain Features in the Effectiveness of Sustainability Practices in the Service Supply Chain: Application of Fuzzy Rule-Based System," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 867-899, May.
    3. Eskandarpour, Majid & Dejax, Pierre & Miemczyk, Joe & Péton, Olivier, 2015. "Sustainable supply chain network design: An optimization-oriented review," Omega, Elsevier, vol. 54(C), pages 11-32.
    4. Wang, Yulan & Wallace, Stein W. & Shen, Bin & Choi, Tsan-Ming, 2015. "Service supply chain management: A review of operational models," European Journal of Operational Research, Elsevier, vol. 247(3), pages 685-698.
    5. Chao, Ching-Cheng & Lirn, Taih-Cherng & Lin, Hung-Chun, 2017. "Indicators and evaluation model for analyzing environmental protection performance of airports," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 61-70.
    6. Tuncdan Baltacioglu & Erhan Ada & Melike D. Kaplan & Oznur Yurt And & Y. Cem Kaplan, 2007. "A New Framework for Service Supply Chains," The Service Industries Journal, Taylor & Francis Journals, vol. 27(2), pages 105-124, March.
    7. Weron, Rafał, 2014. "Electricity price forecasting: A review of the state-of-the-art with a look into the future," International Journal of Forecasting, Elsevier, vol. 30(4), pages 1030-1081.
    8. Wang, Wei-Kang & Lu, Wen-Min & Kweh, Qian Long & Lai, Hsiao-Wen, 2014. "Does corporate social responsibility influence the corporate performance of the U.S. telecommunications industry?," Telecommunications Policy, Elsevier, vol. 38(7), pages 580-591.
    9. Abdullah Yıldızbaşı & Cihat Öztürk & Deniz Efendioğlu & Serol Bulkan, 2021. "Assessing the social sustainable supply chain indicators using an integrated fuzzy multi-criteria decision-making methods: a case study of Turkey," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(3), pages 4285-4320, March.
    10. William Ho & Tian Zheng & Hakan Yildiz & Srinivas Talluri, 2015. "Supply chain risk management: a literature review," International Journal of Production Research, Taylor & Francis Journals, vol. 53(16), pages 5031-5069, August.
    11. Donna Marshall & Lucy McCarthy & Marius Claudy & Paul McGrath, 2019. "Piggy in the Middle: How Direct Customer Power Affects First-Tier Suppliers’ Adoption of Socially Responsible Procurement Practices and Performance," Journal of Business Ethics, Springer, vol. 154(4), pages 1081-1102, February.
    12. Bader Al-Esmael & Faisal Talib & Mohd. Nishat Faisal & Fauzia Jabeen, 2019. "Socially responsible supply chain management in small and medium enterprises in the GCC," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 16(3), pages 369-386, May.
    13. Ifeyinwa Juliet Orji & Simonov Kusi-Sarpong & Himanshu Gupta, 2020. "The critical success factors of using social media for supply chain social sustainability in the freight logistics industry," International Journal of Production Research, Taylor & Francis Journals, vol. 58(5), pages 1522-1539, March.
    14. Hervani, Aref Agahei & Sarkis, Joseph & Helms, Marilyn M., 2017. "Environmental goods valuations for social sustainability: A conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 125(C), pages 137-153.
    15. Hendrik Reefke & Mattia Trocchi, 2013. "Balanced scorecard for sustainable supply chains: design and development guidelines," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(8), pages 805-826, October.
    16. Weihua Liu & Enze Bai & Liwei Liu & Wanying Wei, 2017. "A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda," Sustainability, MDPI, vol. 9(3), pages 1-25, March.
    17. Sandra A. Waddock & Samuel B. Graves, 1997. "The Corporate Social Performance–Financial Performance Link," Strategic Management Journal, Wiley Blackwell, vol. 18(4), pages 303-319, April.
    18. Fahian Anisul Huq & Mark Stevenson, 2020. "Implementing Socially Sustainable Practices in Challenging Institutional Contexts: Building Theory from Seven Developing Country Supplier Cases," Journal of Business Ethics, Springer, vol. 161(2), pages 415-442, January.
    19. Saeidi, Sayedeh Parastoo & Sofian, Saudah & Saeidi, Parvaneh & Saeidi, Sayyedeh Parisa & Saaeidi, Seyyed Alireza, 2015. "How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction," Journal of Business Research, Elsevier, vol. 68(2), pages 341-350.
    20. Hendrik Reefke & Mattia Trocchi, 2013. "Balanced scorecard for sustainable supply chains: design and development guidelines," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(8), pages 805-826, October.
    21. ManMohan S. Sodhi & Christopher S. Tang, 2018. "Corporate social sustainability in supply chains: a thematic analysis of the literature," International Journal of Production Research, Taylor & Francis Journals, vol. 56(1-2), pages 882-901, January.
    22. Chaher Alzaman, 2014. "Green supply chain modelling: literature review," International Journal of Business Performance and Supply Chain Modelling, Inderscience Enterprises Ltd, vol. 6(1), pages 16-39.
    23. Mani, Venkatesh & Gunasekaran, Angappa & Delgado, Catarina, 2018. "Supply chain social sustainability: Standard adoption practices in Portuguese manufacturing firms," International Journal of Production Economics, Elsevier, vol. 198(C), pages 149-164.
    24. Syed Abdul Rehman Khan & Karim Zkik & Amine Belhadi & Sachin S. Kamble, 2021. "Evaluating barriers and solutions for social sustainability adoption in multi-tier supply chains," International Journal of Production Research, Taylor & Francis Journals, vol. 59(11), pages 3378-3397, June.
    25. Demirkan, Haluk & Cheng, Hsing Kenneth, 2008. "The risk and information sharing of application services supply chain," European Journal of Operational Research, Elsevier, vol. 187(3), pages 765-784, June.
    26. Wen-Kuo Chen & Venkateswarlu Nalluri & Man-Li Lin & Ching-Torng Lin, 2021. "Identifying Decisive Socio-Political Sustainability Barriers in the Supply Chain of Banking Sector in India: Causality Analysis Using ISM and MICMAC," Mathematics, MDPI, vol. 9(3), pages 1-23, January.
    27. Saman Hassanzadeh Amin & Guoqing Zhang, 2014. "Closed-loop supply chain network configuration by a multi-objective mathematical model," International Journal of Business Performance and Supply Chain Modelling, Inderscience Enterprises Ltd, vol. 6(1), pages 1-15.
    28. Reefke, Hendrik & Sundaram, David, 2017. "Key themes and research opportunities in sustainable supply chain management – identification and evaluation," Omega, Elsevier, vol. 66(PB), pages 195-211.
    29. Tseng, Ming-Lang & Lim, Ming K. & Wong, Wai-Peng & Chen, Yi-Chun & Zhan, Yuanzhu, 2018. "A framework for evaluating the performance of sustainable service supply chain management under uncertainty," International Journal of Production Economics, Elsevier, vol. 195(C), pages 359-372.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fahimeh Aliakbari Nouri & Mohsen Shafiei Nikabadi & Laya Olfat, 2019. "The Role of Supply Chain Features in the Effectiveness of Sustainability Practices in the Service Supply Chain: Application of Fuzzy Rule-Based System," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 867-899, May.
    2. Weihua Liu & Enze Bai & Liwei Liu & Wanying Wei, 2017. "A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda," Sustainability, MDPI, vol. 9(3), pages 1-25, March.
    3. Jiaqi Luo & Mingxiao Bi & Haibo Kuang, 2021. "Design of Evaluation Scheme for Social Responsibility of China’s Transportation Enterprises from the Perspective of Green Supply Chain Management," Sustainability, MDPI, vol. 13(6), pages 1-23, March.
    4. Cătălina Silvia Crișan-Mitra & Liana Stanca & Dan-Cristian Dabija, 2020. "Corporate Social Performance: An Assessment Model on an Emerging Market," Sustainability, MDPI, vol. 12(10), pages 1-21, May.
    5. Siemieniako, Dariusz & Kubacki, Krzysztof & Mitręga, Maciej, 2021. "Inter-organisational relationships for social impact: A systematic literature review," Journal of Business Research, Elsevier, vol. 132(C), pages 453-469.
    6. Muzhar Javed & Muhammad Amir Rashid & Ghulam Hussain & Hafiz Yasir Ali, 2020. "The effects of corporate social responsibility on corporate reputation and firm financial performance: Moderating role of responsible leadership," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1395-1409, May.
    7. Mahesh Shaw & Abhijit Majumdar & Kannan Govindan, 2022. "Barriers of social sustainability: an improved interpretive structural model of Indian textile and clothing supply chain," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(6), pages 1616-1633, December.
    8. Ying Shi & Tianjian Yang & Yu Zhang & Rong Ma, 2024. "Greening Service Capacity in Telecom Supply Chain under Environmental Regulation," Sustainability, MDPI, vol. 16(7), pages 1-19, March.
    9. Min Zhou & Xianyi Long & Kannan Govindan, 2024. "Unveiling the value of institutional pressure in socially sustainable supply chain management: The role of top management support for social initiatives and organisational culture," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(4), pages 2629-2648, July.
    10. Mahesh Shaw & Abhijit Majumdar & Kannan Govindan, 2024. "How are the barriers of social sustainability perceived in a multi-tier supply chain? A case of textile and clothing industry," Operations Management Research, Springer, vol. 17(1), pages 91-113, March.
    11. Lin, Yong & Chen, Anlan & Yin, Yanhai & Li, Qing & Zhu, Qiaoni & Luo, Jing, 2021. "A framework for sustainable management of the platform service supply chain: An empirical study of the logistics sector in China," International Journal of Production Economics, Elsevier, vol. 235(C).
    12. Jamalnia, Aboozar & Gong, Yu & Govindan, Kannan, 2023. "Sub-supplier's sustainability management in multi-tier supply chains: A systematic literature review on the contingency variables, and a conceptual framework," International Journal of Production Economics, Elsevier, vol. 255(C).
    13. Anup Kumar & Santosh Kumar Shrivastav & Avinash K. Shrivastava & Rashmi Ranjan Panigrahi & Abbas Mardani & Fausto Cavallaro, 2023. "Sustainable Supply Chain Management, Performance Measurement, and Management: A Review," Sustainability, MDPI, vol. 15(6), pages 1-25, March.
    14. Santanu Mandal & Souvik Roy & G. Amar Raju, 2016. "Tourism supply chain agility: an empirical examination using resource-based view," International Journal of Business Forecasting and Marketing Intelligence, Inderscience Enterprises Ltd, vol. 2(2), pages 151-173.
    15. Liu, An-Chi & Kuo, Shew-Huei & Guo, Chao-Ling & Li, Yang, 2024. "Sustainable finance analysis of commercial banks in China," Pacific-Basin Finance Journal, Elsevier, vol. 86(C).
    16. Nagamani Subramanian & M. Suresh, 2022. "Social Sustainability Factors Influencing the Implementation of Sustainable HRM in Manufacturing SMEs," Humanistic Management Journal, Springer, vol. 7(3), pages 469-507, December.
    17. Venkatesh, V.G. & Zhang, Abraham & Deakins, Eric & Mani, Venkatesh, 2021. "Antecedents of social sustainability noncompliance in the Indian apparel sector," International Journal of Production Economics, Elsevier, vol. 234(C).
    18. Eko Budi Leksono & Suparno Suparno & Iwan Vanany, 2019. "Integration of a Balanced Scorecard, DEMATEL, and ANP for Measuring the Performance of a Sustainable Healthcare Supply Chain," Sustainability, MDPI, vol. 11(13), pages 1, July.
    19. Boon-itt, Sakun & Wong, Chee Yew & Wong, Christina W.Y., 2017. "Service supply chain management process capabilities: Measurement development," International Journal of Production Economics, Elsevier, vol. 193(C), pages 1-11.
    20. Katarzyna Sienkiewicz-Małyjurek & Maciej Szymczak, 2024. "Understanding public service supply chain management: a systematic literature review," Management Review Quarterly, Springer, vol. 74(3), pages 1879-1943, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:endesu:v:26:y:2024:i:6:d:10.1007_s10668-023-03221-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.