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Job satisfaction in the low wage service sector

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  • Donna Brown
  • Steven McIntosh

Abstract

The stylized facts associated with workers satisfaction are tested using a distinctive data set. Using principal components analysis five distinct measures of workers satisfaction, and the factors that determine each one are examined. The data set, covering three low-wage service sectors, enables control for workplace characteristics to be made. It is shown that characteristics previously identified as important by the job satisfaction literature, in fact have differing effects according to the type of satisfaction being considered. Then is examined which of the satisfaction components has the greatest impact on overall satisfaction. Satisfaction with short-term rewards and long-term prospects are found to be far more influential in determining overall satisfaction, than contentment with social relationships or work intensity.

Suggested Citation

  • Donna Brown & Steven McIntosh, 2003. "Job satisfaction in the low wage service sector," Applied Economics, Taylor & Francis Journals, vol. 35(10), pages 1241-1254.
  • Handle: RePEc:taf:applec:v:35:y:2003:i:10:p:1241-1254 DOI: 10.1080/00036840210150875
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    Cited by:

    1. Saziye Gazioglu & Aysit Tansel, 2006. "Job satisfaction in Britain: individual and job related factors," Applied Economics, Taylor & Francis Journals, vol. 38(10), pages 1163-1171.
    2. Shields, Michael A & Price, Stephen Wheatley, 2002. "Racial Harassment, Job Satisfaction and Intentions to Quit: Evidence from the British Nursing Profession," Economica, London School of Economics and Political Science, vol. 69(274), pages 295-226, May.
    3. E. Verhofstadt & E. Omey, 2003. "The impact of education on job satisfaction in the first job," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/169, Ghent University, Faculty of Economics and Business Administration.
    4. Aysit Tansel & Saziye Gazîoglu, 2014. "Management-employee relations, firm size and job satisfaction," International Journal of Manpower, Emerald Group Publishing, vol. 35(8), pages 1260-1275, October.
    5. Husam Sadig, 2014. "Determinants Of Subjective Job Satisfaction In Developing Countries: Contrasting Managers And Regular Employees," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 8(1), pages 1250-1255.
    6. Krug, Gerhard & Dietz, Martin & Ullrich, Britta, 2008. "The impact of firm characteristics on the success of employment subsidies : a decomposition analysis of treatment effects," IAB Discussion Paper 200818, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    7. Sousa-Poza, Alfonso & Sousa-Poza, Andres A., 2000. "Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 29(6), pages 517-538, November.
    8. Fabra, M. Eugenia & Camisón, Cesar, 2009. "Direct and indirect effects of education on job satisfaction: A structural equation model for the Spanish case," Economics of Education Review, Elsevier, vol. 28(5), pages 600-610, October.
    9. Vani K. Borooah, 2009. "Comparing levels of job satisfaction in the countries of Western and Eastern Europe," International Journal of Manpower, Emerald Group Publishing, vol. 30(4), pages 304-325, July.
    10. Benno Torgler, 2011. "Work Values in Western and Eastern Europe," Working Papers 2011.94, Fondazione Eni Enrico Mattei.
    11. repec:ebl:ecbull:v:4:y:2005:i:17:p:1-20 is not listed on IDEAS
    12. Ofer Azar, 2009. "Incentives and service quality in the restaurant industry: the tipping-service puzzle," Applied Economics, Taylor & Francis Journals, vol. 41(15), pages 1917-1927.
    13. Vicente Royuela & Jordi Suriñach, 2013. "Quality of Work and Aggregate Productivity," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 113(1), pages 37-66, August.
    14. Hussain Naeem Author_Email: & Ilham Sentosa & Hadi Nejatian & Shishi Kumar Piaralal, 2011. "Job Satisfaction Of Civil Servants (An Evidence From The Republic Of Maldives)," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-256, Conference Master Resources.
    15. Luisa Corrado & Majlinda Joxhe, 2016. "The Effect of Survey Design on Extreme Response Style: Rating Job Satisfaction," CEIS Research Paper 365, Tor Vergata University, CEIS, revised 08 Feb 2016.
    16. Robert D. Mohr & Cindy Zoghi, 2006. "Is Job Enrichment Really Enriching?," Working Papers 389, U.S. Bureau of Labor Statistics.

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