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What do we really know about services?

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  • Gary Akehurst

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Abstract

The inherent characteristics of services are well-known but do we really understand what services are, how services form an essential part of most products produced and delivered today, how services can enhance differentiation, competitiveness and help drive innovation and regional economic development? Sadly despite some 30 years of endeavour the answer is no, and so we need to consider how this problem can realistically be addressed by identifying the key services themes which need intensive long-term research. Copyright Springer-Verlag 2008

Suggested Citation

  • Gary Akehurst, 2008. "What do we really know about services?," Service Business, Springer;Pan-Pacific Business Association, vol. 2(1), pages 1-15, March.
  • Handle: RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15 DOI: 10.1007/s11628-006-0015-6
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    References listed on IDEAS

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    1. Carlos Iglesias-Fernández & Raquel Llorente-Heras, 2007. "Sectoral Structure, Qualification Characteristics and Patterns of Labour Mobility," The Service Industries Journal, Taylor & Francis Journals, vol. 27(4), pages 411-434, June.
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    Cited by:

    1. Joan Rhodes & Peter Lok & Wilson Loh & Vincent Cheng, 2016. "Critical success factors in relationship management for services outsourcing," Service Business, Springer;Pan-Pacific Business Association, vol. 10(1), pages 59-86, March.
    2. Luis Miranda-Gumucio & Ignacio Gil-Pechuán & Daniel Palacios-Marqués, 2013. "An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping," Service Business, Springer;Pan-Pacific Business Association, pages 603-622.
    3. Edward Ku, 2014. "Putting forth marketing competencies strength with collaborating partners in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 679-697, December.
    4. Insu Cho & Heejun Park & Jeongil Choi, 2011. "The impact of diversity of innovation channels on innovation performance in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 277-294, September.
    5. Max Finne & Saara Brax & Jan Holmström, 2013. "Reversed servitization paths: a case analysis of two manufacturers," Service Business, Springer;Pan-Pacific Business Association, pages 513-537.
    6. Francisco Mas-Verdú & Anthony Wensley & Martin Alba & José García Álvarez-Coque, 2011. "How much does KIBS contribute to the generation and diffusion of innovation?," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 195-212, September.
    7. Chung-Jen Wang & Chang-Yen Tsai, 2014. "Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 313-335, June.
    8. repec:spr:scient:v:102:y:2015:i:3:d:10.1007_s11192-014-1334-3 is not listed on IDEAS
    9. Rafael Cáceres & Joaquin Guzmán, 2015. "Seeking an innovation structure common to both manufacturing and services," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 361-379, September.
    10. James Stanworth & Ryan Hsu & Huo-Tsan Chang, 2015. "Interpersonal service quality of the Chinese: determinants and behavioral drivers," Service Business, Springer;Pan-Pacific Business Association, pages 515-540.
    11. Tietze, Frank & Herstatt, Cornelius, 2009. "Intermediaries and Innovation: Why they emerge and how they facilitate IP transactions on the markets for technology," Working Papers 59, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
    12. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    13. Minseok Choi & Kyeongseok Han & Jeongil Choi, 2015. "The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 463-490, September.

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    Keywords

    Services; Innovation; Economic development;

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