An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping
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References listed on IDEAS
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- Jesús Cambra-Fierro & Iguácel Melero-Polo & Javier Sese, 2015. "Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 297-320, June.
- repec:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0341-x is not listed on IDEAS
More about this item
KeywordsCustomer loyalty; Customer switching; Mobile/cellular phones; Concept mapping;
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