IDEAS home Printed from https://ideas.repec.org/a/spr/humman/v9y2024i2d10.1007_s41463-024-00182-y.html
   My bibliography  Save this article

Love in Action: Agreements in a Large Microfinance Bank that Scale Ecosystem-Wide Flourishing, Organizational Impact, and Total Value Generated

Author

Listed:
  • James L. Ritchie-Dunham

    (Institute for Strategic Clarity
    Harvard T.H. Chan School of Public Health’s Center for Work, Health, & Well-being
    The Human Flourishing Program at Harvard’s Institute for Quantitative Social Science
    University of Texas at Austin, McCombs School of Business, Rosenthal Department of Management)

  • Sheri Chaney Jones

    (Measurement Resources Company)

  • JoAnn Flett

    (Center for Faithful Business, Seattle Pacific University)

  • Katy Granville-Chapman

    (The Human Flourishing Program at Harvard’s Institute for Quantitative Social Science
    Oxford University)

  • Alyssa Pettey

    (Measurement Resources Company)

  • Harley Vossler

    (Measurement Resources Company)

  • Matthew T. Lee

    (Institute for Strategic Clarity
    The Human Flourishing Program at Harvard’s Institute for Quantitative Social Science
    Baylor University)

Abstract

Scaling ecosystem-wide flourishing, organizational impact, and the total value generated across an organization’s ecosystem of stakeholders is a manifestation of love in action. Many organizations are figuring out how. With a large, longitudinal dataset this research is uncovering the agreements enabling that scaling. This research note highlights the research design and early findings. The research design is based on interviews, surveys, and systemic strategy. Strategic systems assessment, stakeholder interviews, workshops with leadership, calibration with functional leaders were used to determine what to measure. Wave 1 of data collection was completed in 2021. Wave 2 is in progress, with following waves every 6 months. With survey responses from 70,700 clients and 9,554 collaborators in Wave 1, the mean level of flourishing and organizational impact is high, relative to the levels found in over 164,000 groups surveyed in 126 countries. While the mean level is high, there is a distribution from high to low across the hundreds of service offices of the business, highlighting significant differences in how the offices work, such as putting the person at the center in everything they do, and the quality of the relationships within the company and with their clients. The survey uses established measures. The Total Value Generated framework is new.

Suggested Citation

  • James L. Ritchie-Dunham & Sheri Chaney Jones & JoAnn Flett & Katy Granville-Chapman & Alyssa Pettey & Harley Vossler & Matthew T. Lee, 2024. "Love in Action: Agreements in a Large Microfinance Bank that Scale Ecosystem-Wide Flourishing, Organizational Impact, and Total Value Generated," Humanistic Management Journal, Springer, vol. 9(2), pages 231-246, August.
    • Handle: RePEc:spr:humman:v:9:y:2024:i:2:d:10.1007_s41463-024-00182-y
    DOI: 10.1007/s41463-024-00182-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s41463-024-00182-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s41463-024-00182-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Raj Chetty & Nathaniel Hendren, 2018. "The Impacts of Neighborhoods on Intergenerational Mobility I: Childhood Exposure Effects," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 133(3), pages 1107-1162.
    2. Weziak-Bialowolska, Dorota & Lee, Matthew T. & Cowden, Richard G. & Bialowolski, Piotr & Chen, Ying & VanderWeele, Tyler J. & McNeely, Eileen, 2023. "Psychological caring climate at work, mental health, well-being, and work-related outcomes: Evidence from a longitudinal study and health insurance data," Social Science & Medicine, Elsevier, vol. 323(C).
    3. Sonja Lyubomirsky & Heidi Lepper, 1999. "A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 46(2), pages 137-155, February.
    4. Dunning,Thad, 2012. "Natural Experiments in the Social Sciences," Cambridge Books, Cambridge University Press, number 9781107017665, November.
    5. Susan E. Peters & Glorian Sorensen & Jeffrey N. Katz & Daniel A. Gundersen & Gregory R. Wagner, 2021. "Thriving from Work: Conceptualization and Measurement," IJERPH, MDPI, vol. 18(13), pages 1-20, July.
    6. Paul B. Lester & Emily P. Stewart & Loryana L. Vie & Douglas G. Bonett & Martin E. P. Seligman & Ed Diener, 2022. "Happy Soldiers are Highest Performers," Journal of Happiness Studies, Springer, vol. 23(3), pages 1099-1120, March.
    7. Michael Pirson, 2019. "Managing Towards a World that Works for all," Humanistic Management Journal, Springer, vol. 4(1), pages 1-4, July.
    8. Raj Chetty & Nathaniel Hendren, 2018. "The Impacts of Neighborhoods on Intergenerational Mobility II: County-Level Estimates," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 133(3), pages 1163-1228.
    9. Harry Hummels & Matthew T. Lee & Patrick Nullens & Renato Ruffini & Jennifer Hancock, 2021. "The Future on Love and Business Organizing. An Agenda for Growth and Affirmation of People and the Environment (AGAPE)," Humanistic Management Journal, Springer, vol. 6(3), pages 329-353, December.
    10. L. Lovins, 2016. "Needed: A Better Story," Humanistic Management Journal, Springer, vol. 1(1), pages 75-90, September.
    11. Anne Matheson & Pamala J. Dillon & Manuel Guillén & Clark Warner, 2021. "People Mattering at Work: A Humanistic Management Perspective," Humanistic Management Journal, Springer, vol. 6(3), pages 405-428, December.
    12. Dunning,Thad, 2012. "Natural Experiments in the Social Sciences," Cambridge Books, Cambridge University Press, number 9781107698000, November.
    13. Matthew T. Lee, 2019. "Promoting Human Flourishing Beyond Foundational Concerns," Humanistic Management Journal, Springer, vol. 4(2), pages 235-237, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nobel Prize Committee, 2021. "Answering causal questions using observational data," Nobel Prize in Economics documents 2021-2, Nobel Prize Committee.
    2. Hausman, Catherine & Stolper, Samuel, 2021. "Inequality, information failures, and air pollution," Journal of Environmental Economics and Management, Elsevier, vol. 110(C).
    3. Michael Geruso & Timothy J. Layton & Jacob Wallace, 2023. "What Difference Does a Health Plan Make? Evidence from Random Plan Assignment in Medicaid," American Economic Journal: Applied Economics, American Economic Association, vol. 15(3), pages 341-379, July.
    4. Alex Bell & Raj Chetty & Xavier Jaravel & Neviana Petkova & John Van Reenen, 2019. "Who Becomes an Inventor in America? The Importance of Exposure to Innovation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 134(2), pages 647-713.
    5. Chong Lu, 2022. "The effect of migration on rural residents’ intergenerational subjective social status mobility in China," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(5), pages 3279-3308, October.
    6. John Gathergood & Fabian Gunzinger & Benedict Guttman-Kenney & Edika Quispe-Torreblanca & Neil Stewart, 2020. "Levelling Down and the COVID-19 Lockdowns: Uneven Regional Recovery in UK Consumer Spending," Papers 2012.09336, arXiv.org, revised Dec 2020.
    7. Kalra, Aarushi, 2021. "A 'Ghetto' of One's Own: Communal Violence, Residential Segregation and Group Education Outcomes in India," SocArXiv rzjct, Center for Open Science.
    8. Will Davis & Alexander Gordan & Rusty Tchernis, 2021. "Measuring the spatial distribution of health rankings in the United States," Health Economics, John Wiley & Sons, Ltd., vol. 30(11), pages 2921-2936, November.
    9. Tatyana Deryugina & David Molitor, 2021. "The Causal Effects of Place on Health and Longevity," Journal of Economic Perspectives, American Economic Association, vol. 35(4), pages 147-170, Fall.
    10. Michael J. Kottelenberg & Steven F. Lehrer, 2019. "How Skills and Parental Valuation of Education Influence Human Capital Acquisition and Early Labor Market Return to Human Capital in Canada," Journal of Labor Economics, University of Chicago Press, vol. 37(S2), pages 735-778.
    11. Alberto Alesina & Marlon Seror & David Y. Yang & Yang You & Weihong Zeng, 2020. "Persistence through Revolutions," Working Papers DT/2020/09, DIAL (Développement, Institutions et Mondialisation).
    12. Diego Daruich & Julian Kozlowski, 2020. "Explaining Intergenerational Mobility: The Role of Fertility and Family Transfers," Review of Economic Dynamics, Elsevier for the Society for Economic Dynamics, vol. 36, pages 220-245, April.
    13. Matthew Smith & Owen Zidar & Eric Zwick, 2020. "Top Wealth in America: New Estimates and Implications for Taxing the Rich," Working Papers 264, Princeton University, Department of Economics, Center for Economic Policy Studies..
    14. Rodriguez-Segura, Daniel & Campton, Cole & Crouch, Luis & Slade, Timothy S., 2021. "Looking beyond changes in averages in evaluating foundational learning: Some inequality measures," International Journal of Educational Development, Elsevier, vol. 84(C).
    15. Adam Brzezinski & Nuno Palma & François R. Velde, 2024. "Understanding Money Using Historical Evidence," Annual Review of Economics, Annual Reviews, vol. 16(1), pages 571-595, August.
    16. Luís Clemente-Casinhas & Luís Filipe Martins & Alexandra Ferreira-Lopes, 2025. "Using Survey Data to Estimate Intergenerational Mobility in Income and Education in Portugal," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 176(1), pages 51-106, January.
    17. Grüner Sven, 2020. "Sample Size Calculation in Economic Experiments," Journal of Economics and Statistics (Jahrbuecher fuer Nationaloekonomie und Statistik), De Gruyter, vol. 240(6), pages 791-823, December.
    18. Agarwal, Ruchir & Ganguli, Ina & Gaulé, Patrick & Smith, Geoff, 2023. "Why U.S. immigration matters for the global advancement of science," Research Policy, Elsevier, vol. 52(1).
    19. Fred Wulczyn & Xiaomeng Zhou & Jamie McClanahan & Scott Huhr & Kristen Hislop & Forrest Moore & Emily Rhodes, 2023. "Race, Poverty, and Foster Care Placement in the United States: Longitudinal and Cross-Sectional Perspectives," IJERPH, MDPI, vol. 20(16), pages 1-19, August.
    20. Paolo Pinotti, 0. "The Credibility Revolution in the Empirical Analysis of Crime," Italian Economic Journal: A Continuation of Rivista Italiana degli Economisti and Giornale degli Economisti, Springer;Società Italiana degli Economisti (Italian Economic Association), vol. 0, pages 1-14.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:humman:v:9:y:2024:i:2:d:10.1007_s41463-024-00182-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.