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Selecting most efficient information system projects in presence of user subjective opinions: a DEA approach

Author

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  • Mehdi Toloo

    (Technical University of Ostrava)

  • Soroosh Nalchigar

    (University of Toronto)

  • Babak Sohrabi

    (University of Tehran)

Abstract

Information System (IS) project selection is a critical decision making task that can significantly impact operational excellence and competitive advantage of modern enterprises and also can involve them in a long-term commitment. This decision making is complicated due to availability of numerous IS projects, their increasing complexities, importance of timely decisions in a dynamic environment, as well as existence of multiple qualitative and quantitative criteria. This paper proposes a Data Envelopment Analysis approach to find most efficient IS projects while considering subjective opinions and intuitive senses of decision makers. The proposed approach is validated by a real world case study involving 41 IS projects at a large financial institution as well as 18 artificial projects which are defined by the decision makers.

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  • Mehdi Toloo & Soroosh Nalchigar & Babak Sohrabi, 2018. "Selecting most efficient information system projects in presence of user subjective opinions: a DEA approach," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(4), pages 1027-1051, December.
    • Handle: RePEc:spr:cejnor:v:26:y:2018:i:4:d:10.1007_s10100-018-0549-4
    DOI: 10.1007/s10100-018-0549-4
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    Cited by:

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    3. Gabriel Villa & Sebastián Lozano & Sandra Redondo, 2021. "Data Envelopment Analysis Approach to Energy-Saving Projects Selection in an Energy Service Company," Mathematics, MDPI, vol. 9(2), pages 1-15, January.
    4. Amar Oukil & Srikrishna Madhumohan Govindaluri, 2020. "A hybrid multi‐attribute decision‐making procedure for ranking project proposals: A historical data perspective," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(3), pages 461-472, April.
    5. Yingying Shao & Gongbing Bi & Feng Yang & Qiong Xia, 2018. "Resource allocation for branch network system with considering heterogeneity based on DEA method," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(4), pages 1005-1025, December.
    6. Tavana, Madjid & Khosrojerdi, Ghasem & Mina, Hassan & Rahman, Amirah, 2019. "A hybrid mathematical programming model for optimal project portfolio selection using fuzzy inference system and analytic hierarchy process," Evaluation and Program Planning, Elsevier, vol. 77(C).
    7. Margaréta Halická & Mária Trnovská, 2018. "Negative features of hyperbolic and directional distance models for technologies with undesirable outputs," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(4), pages 887-907, December.
    8. Josef Jablonský & Ali Emrouznejad & Mehdi Toloo, 2018. "Editorial: Special issue on data envelopment analysis," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(4), pages 809-812, December.
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    10. Jesus T. Pastor & Juan Aparicio & Javier Alcaraz & Fernando Vidal & Diego Pastor, 2018. "Bounded directional distance function models," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(4), pages 985-1004, December.
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