Customer satÄ±sfactÄ±on Ä±n prÄ±vate health organÄ±zatÄ±ons: an empirical study
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References listed on IDEAS
- Andaleeb, Syed Saad, 2001. "Service quality perceptions and patient satisfaction: a study of hospitals in a developing country," Social Science & Medicine, Elsevier, vol. 52(9), pages 1359-1370, May.
- Prabha Ramseook-Munhurrun & Soolakshna D. Lukea-Bhiwajee & Perunjodi Naidoo, 2010. "Service Quality In The Public Service," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 3(1), pages 37-50.
- Bogart, Laura M. & Bird, Sheryl Thorburn & Walt, Lisa C. & Delahanty, Douglas L. & Figler, Jacqueline L., 2004. "Association of stereotypes about physicians to health care satisfaction, help-seeking behavior, and adherence to treatment," Social Science & Medicine, Elsevier, vol. 58(6), pages 1049-1058, March.
- Ruth N. Bolton, 1998. "A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction," Marketing Science, INFORMS, vol. 17(1), pages 45-65.
More about this item
Keywordscustomer satisfaction; service quality; health;
- M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
- M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other
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