Customer Attrition Analysis For Financial Services Using Proportional Hazard Models
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- Van den Poel, Dirk & Lariviere, Bart, 2004. "Customer attrition analysis for financial services using proportional hazard models," European Journal of Operational Research, Elsevier, vol. 157(1), pages 196-217, August.
References listed on IDEAS
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KeywordsBanking; marketing; retention modelling; proportional hazard model; Cox regression;
NEP fieldsThis paper has been announced in the following NEP Reports:
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