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Does new technology put an end to policyholder risk declaration? The impact of digitalisation on insurance relationships

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  • Marta Ostrowska

    (Universität Zürich)

Abstract

The availability of data from telematics and wearables enables insurers to design and price products based on more information about the consumer. As new technologies develop rapidly, it is worth looking more closely at the way digitalisation changes the nature of insurance relationships. The purpose of this paper is to analyse how technology influences risk assessment and the insurance contract. Particular interest will be given to the role of traditional risk declaration. The author claims it is possible to obtain a full risk profile based merely on the information provided by ‘smart’ devices. This raises the specific question of whether the traditional policyholder’s risk declaration is still needed. The paper also discusses whether the use of telematics will alter the nature of insurance relationships in such a way that the doctrine of utmost good faith will no longer apply, or will apply only to a limited extent.

Suggested Citation

  • Marta Ostrowska, 2021. "Does new technology put an end to policyholder risk declaration? The impact of digitalisation on insurance relationships," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 46(4), pages 573-592, October.
    • Handle: RePEc:pal:gpprii:v:46:y:2021:i:4:d:10.1057_s41288-020-00191-6
    DOI: 10.1057/s41288-020-00191-6
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    References listed on IDEAS

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    Cited by:

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    2. Jorge Andrés-Sánchez & Jaume Gené-Albesa, 2024. "Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.

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