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The Determinants of ISO 9000 Certification: A Comparison of the Manufacturing and Service Sectors

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  • Sanja Pekovic

Abstract

We have used original survey data on French firms to investigate whether there is a difference in the determinants of ISO (International Organization for Standardization) 9000 certification between the manufacturing and service sectors. Using an empirical approach, our findings reveal for the first time that the determinants of ISO 9000 certification significantly differ between manufacturing and service firms, especially when we examine features of the internal strategy of these firms (quality improvement, cost reduction and innovation). However, we have also obtained evidence that the characteristics of firms (firm size, corporate status and previous experience with similar standards) and features of their external strategy (export and customer satisfaction) play a significant role in the ISO 9000 certification across both manufacturing and service sectors. The results of this study could enable policy-makers to better formulate and effectively apply regulations affecting the business success of firms in both the manufacturing and service sectors.

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  • Sanja Pekovic, 2010. "The Determinants of ISO 9000 Certification: A Comparison of the Manufacturing and Service Sectors," Journal of Economic Issues, Taylor & Francis Journals, vol. 44(4), pages 895-914.
  • Handle: RePEc:mes:jeciss:v:44:y:2010:i:4:p:895-914
    DOI: 10.2753/JEI0021-3624440403
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    File URL: http://hdl.handle.net/10.2753/JEI0021-3624440403
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    Citations

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    Cited by:

    1. Olsthoorn, Mark & Schleich, Joachim & Hirzel, Simon, 2017. "Adoption of Energy Efficiency Measures for Non-residential Buildings: Technological and Organizational Heterogeneity in the Trade, Commerce and Services Sector," Ecological Economics, Elsevier, vol. 136(C), pages 240-254.
    2. Mulu Gebreeyesus, 2015. "Firm adoption of international standards: evidence from the Ethiopian floriculture sector," Agricultural Economics, International Association of Agricultural Economists, vol. 46(S1), pages 139-155, November.
    3. Ullah, Barkat & Wei, Zuobao & Xie, Feixue, 2014. "ISO certification, financial constraints, and firm performance in Latin American and Caribbean countries," Global Finance Journal, Elsevier, vol. 25(3), pages 203-228.
    4. Hudson, John & Orviska, Marta, 2013. "Firms’ adoption of international standards: One size fits all?," Journal of Policy Modeling, Elsevier, vol. 35(2), pages 289-306.
    5. Crifo, Patricia & Diaye, Marc-Arthur & Pekovic, Sanja, 2016. "CSR related management practices and firm performance: An empirical analysis of the quantity–quality trade-off on French data," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 405-416.
    6. Marc-Arthur Diaye & Nathalie Greenan & Sanja Pekovic, 2014. "Sharing the " Fame " of Quality Certification: Quality Supply Chain Effects Evidence
      [Partager la « réputation » de la certification qualité : l’identification d’un effet de chaîne d’appr
      ," Post-Print halshs-01362467, HAL.
    7. Wang, Qiang & Zhao, Xiande & Voss, Chris, 2016. "Customer orientation and innovation: A comparative study of manufacturing and service firms," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 221-230.
    8. Federico Bernini & Lucas Figal Garone & Alessandro Maffioli, 2017. "Certificación internacional de calidad: ¿Señalizando a quién?: Impacto en el desempeño de empresas en Argentina," IDB Publications (Working Papers) 97438, Inter-American Development Bank.

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