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A Social Information Processing Perspective of Coworker Influence on a Focal Employee

Author

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  • Zhijun Chen

    (Department of Human Resource Management, School of International Business Administration, Shanghai University of Finance and Economics, 200433 Shanghai, People’s Republic of China)

  • Riki Takeuchi

    (Department of Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong)

  • Cass Shum

    (Department of Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong)

Abstract

Acritical omission in the coworker influence literature is how a coworker influences a closely related (focal) employee’s job performance behaviors and whether this influence is contingent on that coworker’s own behaviors. By integrating social information processing and social cognitive theories with social exchange and role theories, we hypothesize that there are, at least, three distinct types of coworker dyadic influence. Accordingly, we developed and tested a moderated mediation model to explicate such influence. Two multisource, field-design studies conducted in Hong Kong support the modeled relationships in that employee role ambiguity partially mediated the relationships between coworker–employee exchange and two types of employee job performance behaviors—task performance and organizational citizenship behavior (OCB). Furthermore, coworker OCB fostered employee job performance behavior both directly and interactively, acting as a moderator to weaken the relationships between employee role ambiguity and the two types of job performance behaviors.

Suggested Citation

  • Zhijun Chen & Riki Takeuchi & Cass Shum, 2013. "A Social Information Processing Perspective of Coworker Influence on a Focal Employee," Organization Science, INFORMS, vol. 24(6), pages 1618-1639, December.
    • Handle: RePEc:inm:ororsc:v:24:y:2013:i:6:p:1618-1639
    DOI: 10.1287/orsc.2013.0820
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    References listed on IDEAS

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    1. Alexandre Mas & Enrico Moretti, 2009. "Peers at Work," American Economic Review, American Economic Association, vol. 99(1), pages 112-145, March.
    2. Donald W. K. Andrews & Moshe Buchinsky, 2000. "A Three-Step Method for Choosing the Number of Bootstrap Repetitions," Econometrica, Econometric Society, vol. 68(1), pages 23-52, January.
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    Cited by:

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    2. Hu, Wenan & Luo, Jinlian & Chen, Zhijun & Zhong, Jing, 2020. "Ambidextrous leaders helping newcomers get on board: Achieving adjustment and proaction through distinct pathways," Journal of Business Research, Elsevier, vol. 118(C), pages 406-414.
    3. Yong-Sun Chang & Jian Hui Guo & Joel M. Evans, 2023. "Flexible but stable: the mediated influence of an organization’s culture on performance," Asian Business & Management, Palgrave Macmillan, vol. 22(1), pages 463-492, February.
    4. Thomas W. H. Ng & Lorenzo Lucianetti & Dennis Y. Hsu & Frederick H. K. Yim & Kelly L. Sorensen, 2021. "You Speak, I Speak: The Social‐Cognitive Mechanisms of Voice Contagion," Journal of Management Studies, Wiley Blackwell, vol. 58(6), pages 1569-1608, September.
    5. Nguyen, Long Thang Van & Lu, Vinh Nhat & Hill, Sally Rao & Conduit, Jodie, 2019. "The mediating role of brand knowledge on employees’ brand citizenship behaviour: Does organizational tenure matter?," Australasian marketing journal, Elsevier, vol. 27(3), pages 169-178.
    6. Zhe Zhang & Juan Wang & Ming Jia, 2022. "Multilevel Examination of How and When Socially Responsible Human Resource Management Improves the Well-Being of Employees," Journal of Business Ethics, Springer, vol. 176(1), pages 55-71, February.
    7. Ji, Yueting & Huang, Qianyao & Liu, Haiyang & Phillips, Caleb, 2021. "Weight bias 2.0: the effect of perceived weight change on performance evaluation and the moderating role of anti-fat bias," LSE Research Online Documents on Economics 111589, London School of Economics and Political Science, LSE Library.
    8. Huakang Liang & Ken-Yu Lin & Shoujian Zhang & Yikun Su, 2018. "The Impact of Coworkers’ Safety Violations on an Individual Worker: A Social Contagion Effect within the Construction Crew," IJERPH, MDPI, vol. 15(4), pages 1-21, April.
    9. Kelly Z. Peng & Zhijun Chen & Iris D. Zhang & Jinsong Li, 2021. "Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me”," Asia Pacific Journal of Management, Springer, vol. 38(2), pages 669-685, June.
    10. Mert Unur & Guzide Atai & Emel Capkiner & Huseyin Arasli, 2022. "Can Safety Leadership Be an Antidote in the COVID-19 Fear of Job Insecurity and the Work Engagement Relationship in the Norwegian Service Industry? A Moderated-Mediation Model," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    11. Yuan-Fang Zhan & Li-Rong Long & Kong Zhou & Hai-Jiang Wang, 2023. "Feeling obliged or happy to be a good soldier? Employee cognitive and affective reactions to receiving reactive and proactive help," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 37-57, March.
    12. ten Brummelhuis, Lieke L. & Johns, Gary & Lyons, Brent J. & ter Hoeven, Claartje L., 2016. "Why and when do employees imitate the absenteeism of co-workers?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 134(C), pages 16-30.
    13. Ahsan Ali & Hongwei Wang & Janet A. Boekhorst, 2023. "A moderated mediation examination of shared leadership and team creativity: a social information processing perspective," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 295-327, March.
    14. Yang, Inju & Kelly, Aidan, 2016. "The positive outcomes of ‘Socially Sharing Negative Emotions’ in workteams: A conceptual exploration," European Management Journal, Elsevier, vol. 34(2), pages 172-181.

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