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The Impacts of Performance Appraisal on Employees’ Job Satisfaction and Organizational Commitment: A Case of Microfinance Institutions in Ghana

Author

Listed:
  • Ramous Agyare
  • Ge Yuhui
  • Lavish Mensah
  • Zipporah Aidoo
  • Isaac Opoku Ansah

Abstract

Performance appraisal is credited by researchers as a tool for spurring employees towards the attainment of organizational goals. Considering employees’ attitudes as a vital component in the attainment of organizational goals, this study investigated the impacts of performance appraisal on the job-satisfaction and commitment of employees. The study used a descriptive research design. A stratified random sampling was used to sample 200 respondents from Microfinance organizations in Ghana. The study used questionnaires as its data collection instrument. Regression Analysis and correlations were used to analyze the data collected. The study revealed that employees’ job satisfaction is positively related to and impacted by fairness in the appraisal system, linking appraisals with promotion, clarity of roles and feedback about their performance. The study also revealed that employees’ commitment is positively related to and impacted by the linkage of appraisals with salary, identification of training needs, clarity of performance appraisal purpose and employee involvement in the formulation of appraisal tools. The study recommends that organizations comply with rewards systems linked to performance levels, provide training to employees identified to be in need of training so as to further enhance the relevance of performance appraisal, and also instigate and/or maintain communication between management staff and their subordinates especially with regards to their performance.

Suggested Citation

  • Ramous Agyare & Ge Yuhui & Lavish Mensah & Zipporah Aidoo & Isaac Opoku Ansah, 2016. "The Impacts of Performance Appraisal on Employees’ Job Satisfaction and Organizational Commitment: A Case of Microfinance Institutions in Ghana," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(9), pages 281-281, August.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:9:p:281
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    References listed on IDEAS

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    1. Schwepker, Charles Jr., 2001. "Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce," Journal of Business Research, Elsevier, vol. 54(1), pages 39-52, October.
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    Cited by:

    1. Ricardo Pagan & Miguel Ángel Malo, 2021. "Performance Appraisal and Job Satisfaction for Workers Without and With Disabilities by Gender," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 153(3), pages 1011-1039, February.
    2. Subhashini D & Shaju M, 2016. "Emotional Intelligence Has a Greater Impact on Job Performance of Employees – An Exploratory Study on Manufacturing Industries, Coimbatore, Tamil Nadu, India," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 177-177, November.
    3. Maria C Tavares & Mariana Vaz, 2025. "Rethinking Performance Evaluation: Strategic Alignment in the Service Sector Through a Case-Based Framework," Administrative Sciences, MDPI, vol. 15(10), pages 1-29, October.
    4. repec:osf:osfxxx:9xytf_v1 is not listed on IDEAS
    5. Rajesh Kumar Upadhyay & Khaliqur Rehman Ansari & Pankaj Bijalwan, 2020. "Performance Appraisal and Team Effectiveness: A Moderated Mediation Model of Employee Retention and Employee Satisfaction," Vision, , vol. 24(4), pages 395-405, December.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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