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The Mechanism of Employee Empowerment in Enhancing Service Innovation

Author

Listed:
  • Mohammed Saeed Alahbabi
  • Hassan Saleh Al-Dhaafri

Abstract

The paper explores the value of employee empowerment as a technique for enhancing service innovation. The goal of this research is to examine some of the most notable studies on empowerment and its impact on service innovation. As part of soft TQM, empowerment has become one of the most widely employed competitive techniques in the internal environment of organizations to improve performance through enhancing service innovation. The primary purpose of empowerment is to provide employees a sense of involvement in decision-making inside organizations to help them achieve their objectives. In the literature, some investigations explored the correlation between employee empowerment and service innovation. Hence, the purpose of this article is to review previously published studies in the literature to pave the way for future empirical studies in various settings.

Suggested Citation

  • Mohammed Saeed Alahbabi & Hassan Saleh Al-Dhaafri, 2022. "The Mechanism of Employee Empowerment in Enhancing Service Innovation," International Business Research, Canadian Center of Science and Education, vol. 15(5), pages 1-1, May.
    • Handle: RePEc:ibn:ibrjnl:v:15:y:2022:i:5:p:1
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    References listed on IDEAS

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    1. repec:bla:revinw:v:23:y:1977:i:4:p:315-38 is not listed on IDEAS
    2. Per Carlborg & Daniel Kindström & Christian Kowalkowski, 2014. "The evolution of service innovation research: a critical review and synthesis," The Service Industries Journal, Taylor & Francis Journals, vol. 34(5), pages 373-398, March.
    3. T. P. Hill, 1977. "On Goods And Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    4. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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