IDEAS home Printed from https://ideas.repec.org/a/ibn/ibrjnl/v10y2017i8p161-172.html

Logistics Flexibility and Customer Satisfaction in Spain’s Furniture Industry

Author

Listed:
  • Gonzalo Maldonado-Guzman
  • Sandra Yesenia Pinzón-Castro
  • Heira Georgina Valdez-Bocanegra

Abstract

The use of flexibility has been analyzed and discussed in the literature as a strategy that produces many competitive advantages and as an essential resource in enterprises for some decades. However, logistics flexibility is a rather recent construct and a variable that has also been considered as a business strategy that produces not only higher competitive advantages but also a higher level of customer satisfaction. Although logistics flexibility has several benefits in enterprises, there is still in the literature a high percentage of ignorance from a considerable amount of organizations about the effects of logistics flexibility in customer satisfaction. For this reason, the main objective of this empirical research is the analysis of the effects of logistics flexibility on the logistics related to customer satisfaction by using a sample of 322 enterprises in furniture industry in Spain. The results obtained provide empirical evidence of the positive and significant effects that logistics flexibility has on the logistics related to customer satisfaction.

Suggested Citation

  • Gonzalo Maldonado-Guzman & Sandra Yesenia Pinzón-Castro & Heira Georgina Valdez-Bocanegra, 2017. "Logistics Flexibility and Customer Satisfaction in Spain’s Furniture Industry," International Business Research, Canadian Center of Science and Education, vol. 10(8), pages 161-172, August.
    • Handle: RePEc:ibn:ibrjnl:v:10:y:2017:i:8:p:161-172
    as

    Download full text from publisher

    File URL: http://www.ccsenet.org/journal/index.php/ibr/article/view/69403/37727
    Download Restriction: no
    File URL: http://www.ccsenet.org/journal/index.php/ibr/article/view/69403
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. W. Alan Randolph & Harry J. Sapienza & Mary Anne Watson, 1991. "Technology-Structure Fit and Performance in Small Businesses: An Examination of the Moderating Effects of Organizational States," Entrepreneurship Theory and Practice, , vol. 16(1), pages 27-42, October.
    2. Ron Sanchez, 1995. "Strategic flexibility in product competition," Strategic Management Journal, Wiley Blackwell, vol. 16(S1), pages 135-159.
    3. Hau L. Lee & Kut C. So & Christopher S. Tang, 2000. "The Value of Information Sharing in a Two-Level Supply Chain," Management Science, INFORMS, vol. 46(5), pages 626-643, May.
    4. Ling-yee, Li & Ogunmokun, Gabriel O., 2001. "The influence of interfirm relational capabilities on export advantage and performance: an empirical analysis," International Business Review, Elsevier, vol. 10(4), pages 399-420, August.
    5. W. Glenn Rowe & Patrick M. Wright, 1997. "Related And Unrelated Diversification And Their Effect On Human Resource Management Controls," Strategic Management Journal, Wiley Blackwell, vol. 18(4), pages 329-338, April.
    6. Stephen Ackroyd, 1995. "On The Structure And Dynamics Of Some Small, Uk‐Based Information Technology Firms," Journal of Management Studies, Wiley Blackwell, vol. 32(2), pages 141-161, March.
    7. W. J. Baumol & H. D. Vinod, 1970. "An Inventory Theoretic Model of Freight Transport Demand," Management Science, INFORMS, vol. 16(7), pages 413-421, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Urban, Wieslaw & Buraczyńska, Barbara, 2025. "E-commerce enterprise flexibility leading to better customer perception," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pastore, Erica & Alfieri, Arianna & Zotteri, Giulio, 2019. "An empirical investigation on the antecedents of the bullwhip effect: Evidence from the spare parts industry," International Journal of Production Economics, Elsevier, vol. 209(C), pages 121-133.
    2. Miguel Perez‐Valls & Jose Cespedes‐Lorente & Juan Moreno‐Garcia, 2016. "Green Practices and Organizational Design as Sources of Strategic Flexibility and Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(8), pages 529-544, December.
    3. Arcan Nalca, & Tamer Boyaci, & Saibal Ray, 2017. "Brand positioning and consumer taste information," ESMT Research Working Papers ESMT-17-01_R1, ESMT European School of Management and Technology, revised 04 Dec 2017.
    4. Abdul Majid1 & Muhammad Yasir, 2013. "The Role Of Strategic Flexibility In Minimizing Response Uncertainty Of Perceived Risks Facing Manufacturing Smes In Pakistan," Romanian Economic Business Review, Romanian-American University, vol. 8(4.1), pages 207-224, december.
    5. Roberto CAFFERATA, 1995. "Italian State-Owned Holdings, Privatization And The Single Market," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 66(4), pages 401-429, December.
    6. Tarifa Fernández, Jorge & de Burgos Jiménez, Jerónimo & Céspedes Lorente, José Joaquín, 2018. "Absorptive capacity as a confounder of the process of supply chain integration," MPRA Paper 120125, University Library of Munich, Germany, revised 2018.
    7. Kumar Shalender & Rajesh Kumar Yadav, 2019. "Strategic Flexibility, Manager Personality, and Firm Performance: The Case of Indian Automobile Industry," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(1), pages 77-90, March.
    8. Eren Durmus Ozdemir & Saime Mecikoglu, 2016. "A Case Study on Performance Implications of Hybrid Strategy in Automotive Supplier Industry," International Business Research, Canadian Center of Science and Education, vol. 9(6), pages 31-43, June.
    9. Carballo, Jerónimo & Schaur, Georg & Graziano, Alejandro & Volpe Martincus, Christian, 2016. "Transit Trade," IDB Publications (Working Papers) 7688, Inter-American Development Bank.
    10. Luyi Gui & Christopher S. Tang & Shuya Yin, 2019. "Improving Microretailer and Consumer Welfare in Developing Economies: Replenishment Strategies and Market Entries," Service Science, INFORMS, vol. 21(1), pages 231-250, January.
    11. Chonnikarn (Fern) Jira & Michael W. Toffel, 2013. "Engaging Supply Chains in Climate Change," Manufacturing & Service Operations Management, INFORMS, vol. 15(4), pages 559-577, October.
    12. Zahra, Shaker A., 1996. "Technology strategy and new venture performance: A study of corporate-sponsored and independent biotechnology ventures," Journal of Business Venturing, Elsevier, vol. 11(4), pages 289-321, July.
    13. Ishii, Nobuaki & Ohba, Masaaki, 2023. "Quantitative evaluation of an information network in a supply chain," International Journal of Production Economics, Elsevier, vol. 261(C).
    14. Pibernik, Richard & Zhang, Yingying & Kerschbaum, Florian & Schröpfer, Axel, 2011. "Secure collaborative supply chain planning and inverse optimization - The JELS model," European Journal of Operational Research, Elsevier, vol. 208(1), pages 75-85, January.
    15. Sohn, So Young & Lim, Michael, 2008. "The effect of forecasting and information sharing in SCM for multi-generation products," European Journal of Operational Research, Elsevier, vol. 186(1), pages 276-287, April.
    16. Ambos, Björn & Kunisch, Sven & Leicht-Deobald, Ulrich & Schulte Steinberg, Adrian, 2019. "Unravelling agency relations inside the MNC: The roles of socialization, goal conflicts and second principals in headquarters-subsidiary relationships," Journal of World Business, Elsevier, vol. 54(2), pages 67-81.
    17. Sanchez, Ron, 2004. "Understanding competence-based management: Identifying and managing five modes of competence," Journal of Business Research, Elsevier, vol. 57(5), pages 518-532, May.
    18. repec:bcp:journl:v:9:y:2025:i:11:p:4740-4754 is not listed on IDEAS
    19. Ma, Yungao & Wang, Nengmin & He, Zhengwen & Lu, Jizhou & Liang, Huigang, 2015. "Analysis of the bullwhip effect in two parallel supply chains with interacting price-sensitive demands," European Journal of Operational Research, Elsevier, vol. 243(3), pages 815-825.
    20. Babai, Zied & Boylan, John E. & Kolassa, Stephan & Nikolopoulos, Konstantinos, 2016. "Supply chain forecasting: Theory, practice, their gap and the futureAuthor-Name: Syntetos, Aris A," European Journal of Operational Research, Elsevier, vol. 252(1), pages 1-26.
    21. Fildes, Robert & Goodwin, Paul & Onkal, Dilek, 2015. "Information use in supply chain forecasting," MPRA Paper 66034, University Library of Munich, Germany.

    More about this item

    Keywords

    ;
    ;
    ;

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ibrjnl:v:10:y:2017:i:8:p:161-172. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.