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Human Resource Competence and Its Impact on Proactive Behavior in Jordanian Commercial Services Companies

Author

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  • Lana Shawqi Al-Awartani
  • Shaker Jaralla Alkshali

Abstract

The study aimed to identify the impact of human resource competencies on proactive behavior in Jordanian commercial services companies. The study adopted three dimensions of human resource competencies- knowledge, skills, and attitudes. The study population consisted of (182) managers in Jordanian commercial services companies. The study adopted a comprehensive survey method for managers and (130) questionnaires were obtained, for which the study was conducted. A set of statistical methods were used to analyze the study data, the most important of which is the multiple regression coefficient. The study found that there are high levels of the dimensions of human resource competencies, and the level of proactive behavior was high. There is a significant impact of human resource competencies on proactive behavior.

Suggested Citation

  • Lana Shawqi Al-Awartani & Shaker Jaralla Alkshali, 2021. "Human Resource Competence and Its Impact on Proactive Behavior in Jordanian Commercial Services Companies," Asian Social Science, Canadian Center of Science and Education, vol. 17(2), pages 1-70, February.
    • Handle: RePEc:ibn:assjnl:v:17:y:2021:i:2:p:70
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    References listed on IDEAS

    as
    1. Shudi Liao & Beatrice Van der Heijden & Yuhao Liu & Xingchi Zhou & Zhiwen Guo, 2019. "The Effects of Perceived Leader Narcissism on Employee Proactive Behavior: Examining the Moderating Roles of LMX Quality and Leader Identification," Sustainability, MDPI, vol. 11(23), pages 1-15, November.
    2. Md Morshed Alom, 2018. "Proactive transparency and outward accountability of frontline public bureaucracies," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 67(4), pages 611-628, April.
    3. Huan-Ming Chuang & Mao-Jen Liu & You-Shyang Chen, 2015. "The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness," International Journal of Distributed Sensor Networks, , vol. 11(7), pages 835194-8351, July.
    4. Linn Van Dyne & Soon Ang & Isabel C. Botero, 2003. "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1359-1392, September.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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