IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i4p21582440231206969.html
   My bibliography  Save this article

The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior

Author

Listed:
  • Xue Tong Dong
  • Yang Woon Chung
  • Jeong Kwon Yun

Abstract

Employees not being able to express their thoughts and opinions about work has been argued to result in detrimental organizational outcomes. Employee silence has recently become a prevalent organizational issue but studies that have explored proximal and distal outcomes of silence are scarce. Therefore, the study explored anxiety and happiness as mediating mechanisms for the relationship between silence and psychological withdrawal and the moderating effect of social network services usage for the relationship between silence and the mediators. The study conducted a two-wave self-reported questionnaire and sampled 257 full-time employees. Anxiety and happiness were found to mediate the relationship and social network services moderated the relationships between silence with the mediators. Moreover, supplementary analysis found mediated moderation for the study.

Suggested Citation

  • Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231206969
    DOI: 10.1177/21582440231206969
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231206969
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231206969?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
    2. Hope Koch & Ester Gonzalez & Dorothy Leidner, 2012. "Bridging the work/social divide: the emotional response to organizational social networking sites," European Journal of Information Systems, Taylor & Francis Journals, vol. 21(6), pages 699-717, November.
    3. Elad N. Sherf & Subrahmaniam Tangirala & Vijaya Venkataramani, 2019. "Why Managers Do Not Seek Voice from Employees: The Importance of Managers’ Personal Control and Long-Term Orientation," Organization Science, INFORMS, vol. 30(3), pages 447-466, May.
    4. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2020. "The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education," Journal of Management & Organization, Cambridge University Press, vol. 26(2), pages 219-240, March.
    5. Yang Woon Chung & Taekyung Kim, 2017. "Impact of using social network services on workplace ostracism, job satisfaction, and innovative behaviour," Behaviour and Information Technology, Taylor & Francis Journals, vol. 36(12), pages 1235-1243, December.
    6. Linn Van Dyne & Soon Ang & Isabel C. Botero, 2003. "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1359-1392, September.
    7. Amy C. Edmondson, 2003. "Speaking Up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1419-1452, September.
    8. David Whiteside & Laurie Barclay, 2013. "Echoes of Silence: Employee Silence as a Mediator Between Overall Justice and Employee Outcomes," Journal of Business Ethics, Springer, vol. 116(2), pages 251-266, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chin-Yi Shu & Nguyen Thi Nhu Quynh, 2015. "Guan-Xi, Loyalty, Contribution And ‘Speak-Up Behavior: The Role of Leader-Member Exchange (LMX) as Mediator and Political Skill as Moderator," Eurasian Journal of Business and Management, Eurasian Publications, vol. 3(2), pages 54-73.
    2. Anna Paolillo & Jorge Sinval & Sílvia A. Silva & Vittorio E. Scuderi, 2021. "The Relationship between Inclusion Climate and Voice Behaviors beyond Social Exchange Obligation: The Role of Psychological Needs Satisfaction," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    3. Guo, Liang & Decoster, Stijn & Babalola, Mayowa T. & De Schutter, Leander & Garba, Omale A. & Riisla, Katrin, 2018. "Authoritarian leadership and employee creativity: The moderating role of psychological capital and the mediating role of fear and defensive silence," Journal of Business Research, Elsevier, vol. 92(C), pages 219-230.
    4. James R. Detert & Linda K. Treviño, 2010. "Speaking Up to Higher-Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice," Organization Science, INFORMS, vol. 21(1), pages 249-270, February.
    5. Florian M. Artinger & Sabrina Artinger & Gerd Gigerenzer, 2019. "C. Y. A.: frequency and causes of defensive decisions in public administration," Business Research, Springer;German Academic Association for Business Research, vol. 12(1), pages 9-25, April.
    6. Elad N. Sherf & Subrahmaniam Tangirala & Vijaya Venkataramani, 2019. "Why Managers Do Not Seek Voice from Employees: The Importance of Managers’ Personal Control and Long-Term Orientation," Organization Science, INFORMS, vol. 30(3), pages 447-466, May.
    7. Ying Xue & Xiyuan Li & Hao Liang & Yuan Li, 2020. "How Does Paradoxical Leadership Affect Employees’ Voice Behaviors in Workplace? A Leader-Member Exchange Perspective," IJERPH, MDPI, vol. 17(4), pages 1-24, February.
    8. Ki-Seoung Lee & Yoon-Seo Kim & Hyoung-Chul Shin, 2023. "Effect of Hotel Employees’ Organizational Politics Perception on Organizational Silence, Organizational Cynicism, and Innovation Resistance," Sustainability, MDPI, vol. 15(5), pages 1-12, March.
    9. Lalatendu Kesari Jena & Nazia Zabin Memon, 2018. "Does Workplace Flexibility Usher Innovation? A Moderated Mediation Model on the Enablers of Innovative Workplace Behavior," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 5-17, March.
    10. Şebnem Yazıcı & Mustafa Özgenel & Mehmet Hilmi Koç & Fatih Baydar, 2022. "The Mediator Role of Employee Voice in the Effect of Agile Leadership on Teachers’ Affective Occupational Commitment," SAGE Open, , vol. 12(3), pages 21582440221, August.
    11. Ng, Kok-Yee & Van Dyne, Linn & Ang, Soon, 2019. "Speaking out and speaking up in multicultural settings: A two-study examination of cultural intelligence and voice behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 151(C), pages 150-159.
    12. Inam Ul Haq & Dirk De Clercq & Muhammad Umer Azeem & Aamir Suhail, 2020. "The Interactive Effect of Religiosity and Perceived Organizational Adversity on Change-Oriented Citizenship Behavior," Journal of Business Ethics, Springer, vol. 165(1), pages 161-175, August.
    13. Teresa Galanti, 2021. "Risk Management and Learning Climate in Emergency Contexts: A Qualitative Study," Sustainability, MDPI, vol. 13(10), pages 1-13, May.
    14. Moczulska Marta & Winkler Renata, 2018. "The “Burden” of Knowledge: Unwanted Knowledge in Management – The Perspective of Individual and Organizational Level," Management Sciences. Nauki o Zarządzaniu, Sciendo, vol. 23(1), pages 37-44, March.
    15. Hilal BARAN & Ceren GİDERLER, 2017. "A Study on Determining the Influence of Organizational Identification on Organizational Justice and Organizational Silence," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 7(3), pages 242-258, March.
    16. Li-Yueh Lee & Veasna Sou, 2013. "The Antecedents of Innovation Climate: Cross-Level Mediation Perspectives," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    17. Andrea Furlan & Ambra Galeazzo & Adriano Paggiaro, 2019. "Organizational and Perceived Learning in the Workplace: A Multilevel Perspective on Employees’ Problem Solving," Organization Science, INFORMS, vol. 30(2), pages 280-297, March.
    18. Wageeh A. Nafei, 2016. "Organizational Silence: Its Destroying Role of Organizational Citizenship Behavior," International Business Research, Canadian Center of Science and Education, vol. 9(5), pages 57-75, May.
    19. Asma Nisar & Tahira Hassan Butt & Ghulam Abid & Saira Farooqi & Tehmina Fiaz Qazi, 2020. "Impact of grit on voice behavior: mediating role of organizational commitment," Future Business Journal, Springer, vol. 6(1), pages 1-9, December.
    20. Bilal Khalid & Rimsha Iqbal & Syed Danial Hashmi, 2020. "Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance," Future Business Journal, Springer, vol. 6(1), pages 1-10, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231206969. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.