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The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education

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  • De Clercq, Dirk
  • Haq, Inam Ul
  • Azeem, Muhammad Umer

Abstract

This study contributes to management scholarship by unpacking the relationship between employees' exposure to workplace incivility and their exhibition of depersonalization towards co-workers, according to the mediating effect of job-related anxiety and the moderating effects of gender and education. Time-lagged data from employees in Pakistani organizations show that an important reason workplace incivility enhances depersonalization towards co-workers is that employees feel anxious about their jobs. This mediating role of job-related anxiety is particularly salient among male and higher-educated employees, possibly because they suffer from resource losses in the form of dignity threats when they are treated with disrespect. For organizations, this study accordingly pinpoints a key mechanism by which disrespectful workplace treatment can escalate into depersonalization towards co-workers (enhanced job-related feelings of anxiety), as well as how the strength of this mechanism might depend on individual factors.

Suggested Citation

  • De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2020. "The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education," Journal of Management & Organization, Cambridge University Press, vol. 26(2), pages 219-240, March.
  • Handle: RePEc:cup:jomorg:v:26:y:2020:i:2:p:219-240_7
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    Cited by:

    1. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.
    2. Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.

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