IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i9p3781-d354641.html
   My bibliography  Save this article

Revisiting Internal Marketing for the Determinants of Job (Dis)Satisfaction by Using Asymmetric Approach

Author

Listed:
  • Cheng-Feng Cheng

    (Department of Business Administration, Asia University; Taichung City 41354, Taiwan)

Abstract

Research in the fields of organizational behavior, human resources, or sustainable development management has paid much attention to employee job satisfaction and suggests it is critical to a firm obtaining a dominant position and gaining competitive advantage in a competitive environment. From the internal marketing perspective, how to satisfy employee job satisfaction to retain the valuable human resources needed to achieve sustainable development of the organization is a major concern of scholars and practitioners. However, most studies focus on above-average job satisfaction and relatively neglect below-average job satisfaction. Accordingly, this study categorized relevant antecedents into causal configurations for identifying the sufficient conditions of job (dis)satisfaction. Specifically, this study investigated how employees can achieve job satisfaction or dissatisfaction based on a fuzzy set qualitative comparative analysis (fsQCA). Most problems and theories of social science are formulated in terms of sets and set relations, while study employs asymmetric thinking in data analysis of previous linear relationships. The fsQCA found three and two causal configurations to be sufficient for high employee job satisfaction and dissatisfaction, respectively. For instance, the results indicate one configuration, namely task-related, innovation-related, coworker-related, and personal-related characteristics present but supervisor-related characteristics absent, can achieve high employee job satisfaction when the values of task-related, innovation-related, coworker-related, and personal-related characteristics are high with lower values of supervisor-related characteristics.

Suggested Citation

  • Cheng-Feng Cheng, 2020. "Revisiting Internal Marketing for the Determinants of Job (Dis)Satisfaction by Using Asymmetric Approach," Sustainability, MDPI, Open Access Journal, vol. 12(9), pages 1-15, May.
  • Handle: RePEc:gam:jsusta:v:12:y:2020:i:9:p:3781-:d:354641
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/9/3781/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/12/9/3781/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. D'Ambrosio, Conchita & Clark, Andrew E. & Barazzetta, Marta, 2018. "Unfairness at work: Well-being and quits," Labour Economics, Elsevier, vol. 51(C), pages 307-316.
    2. Diriwaechter, Patric & Shvartsman, Elena, 2018. "The anticipation and adaptation effects of intra- and interpersonal wage changes on job satisfaction," Journal of Economic Behavior & Organization, Elsevier, vol. 146(C), pages 116-140.
    3. Michela Cortini & Daniela Converso & Teresa Galanti & Teresa Di Fiore & Alberto Di Domenico & Stefania Fantinelli, 2019. "Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance," Sustainability, MDPI, Open Access Journal, vol. 11(14), pages 1-12, July.
    4. Cheng, Cheng-Feng & Chang, Man-Ling & Li, Chu-Shiu, 2013. "Configural paths to successful product innovation," Journal of Business Research, Elsevier, vol. 66(12), pages 2561-2573.
    5. Azar, Sana & Khan, Aamir & Van Eerde, Wendelien, 2018. "Modelling linkages between flexible work arrangements' use and organizational outcomes," Journal of Business Research, Elsevier, vol. 91(C), pages 134-143.
    6. Woo Jae Lee & Seung Uk Choi, 2018. "Effects of Corporate Life Cycle on Corporate Social Responsibility: Evidence from Korea," Sustainability, MDPI, Open Access Journal, vol. 10(10), pages 1-17, October.
    7. James G. Combs & David J. Ketchen, Jr., 1999. "Explaining interfirm cooperation and performance: toward a reconciliation of predictions from the resource‐based view and organizational economics," Strategic Management Journal, Wiley Blackwell, vol. 20(9), pages 867-888, September.
    8. Alfonso Gambardella & Claudio Panico & Giovanni Valentini, 2015. "Strategic incentives to human capital," Strategic Management Journal, Wiley Blackwell, vol. 36(1), pages 37-52, January.
    9. Lauring, Jakob & Selmer, Jan, 2018. "Person-environment fit and emotional control: Assigned expatriates vs. self-initiated expatriates," International Business Review, Elsevier, vol. 27(5), pages 982-992.
    10. Kevin Zheng Zhou & Julie Juan Li & Nan Zhou & Chenting Su, 2008. "Market orientation, job satisfaction, product quality, and firm performance: evidence from China," Strategic Management Journal, Wiley Blackwell, vol. 29(9), pages 985-1000, September.
    11. Alegre, Inés & Mas-Machuca, Marta & Berbegal-Mirabent, Jasmina, 2016. "Antecedents of employee job satisfaction: Do they matter?," Journal of Business Research, Elsevier, vol. 69(4), pages 1390-1395.
    12. Gacevic, Marijana & Santric Milicevic, Milena & Vasic, Milena & Horozovic, Vesna & Milicevic, Marko & Milic, Natasa, 2018. "The relationship between dual practice, intention to work abroad and job satisfaction: A population-based study in the Serbian public healthcare sector," Health Policy, Elsevier, vol. 122(10), pages 1132-1139.
    13. Hauff, Sven & Richter, Nicole Franziska & Tressin, Tabea, 2015. "Situational job characteristics and job satisfaction: The moderating role of national culture," International Business Review, Elsevier, vol. 24(4), pages 710-723.
    14. Anca-Maria Clipa & Cătălin-Ioan Clipa & Magdalena Danileț & Andreia Gabriela Andrei, 2019. "Enhancing Sustainable Employment Relationships: An Empirical Investigation of the Influence of Trust in Employer and Subjective Value in Employment Contract Negotiations," Sustainability, MDPI, Open Access Journal, vol. 11(18), pages 1-16, September.
    15. Chang, Man-Ling & Cheng, Cheng-Feng, 2014. "How balance theory explains high-tech professionals' solutions of enhancing job satisfaction," Journal of Business Research, Elsevier, vol. 67(9), pages 2008-2018.
    16. Daniel Han Ming Chng & Matthew S. Rodgers & Eric Shih & Xiao‐Bing Song, 2012. "When does incentive compensation motivate managerial behaviors? An experimental investigation of the fit between incentive compensation, executive core self‐evaluation, and firm performance," Strategic Management Journal, Wiley Blackwell, vol. 33(12), pages 1343-1362, December.
    17. Tóth, Zsófia & Thiesbrummel, Christoph & Henneberg, Stephan C. & Naudé, Peter, 2015. "Understanding configurations of relational attractiveness of the customer firm using fuzzy set QCA," Journal of Business Research, Elsevier, vol. 68(3), pages 723-734.
    18. Samuel Fernández-Salinero & Yolanda Navarro Abal & Gabriela Topa, 2019. "On the Relationship between Perceived Conflict and Interactional Justice Influenced by Job Satisfaction and Group Identity," Sustainability, MDPI, Open Access Journal, vol. 11(24), pages 1-11, December.
    19. Jung, Jiwon & Bozeman, Barry & Gaughan, Monica, 2017. "Impact of research collaboration cosmopolitanism on job satisfaction," Research Policy, Elsevier, vol. 46(10), pages 1863-1872.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dul, Jan, 2016. "Identifying single necessary conditions with NCA and fsQCA," Journal of Business Research, Elsevier, vol. 69(4), pages 1516-1523.
    2. Sascha Kraus & Domingo Ribeiro-Soriano & Miriam Schüssler, 2018. "Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method," International Entrepreneurship and Management Journal, Springer, vol. 14(1), pages 15-33, March.
    3. Covin, Jeffrey G. & Eggers, Fabian & Kraus, Sascha & Cheng, Cheng-Feng & Chang, Man-Ling, 2016. "Marketing-related resources and radical innovativeness in family and non-family firms: A configurational approach," Journal of Business Research, Elsevier, vol. 69(12), pages 5620-5627.
    4. Kraus, Sascha & Mensching, Helge & Calabrò, Andrea & Cheng, Cheng-Feng & Filser, Matthias, 2016. "Family firm internationalization: A configurational approach," Journal of Business Research, Elsevier, vol. 69(11), pages 5473-5478.
    5. Thomas Werani & Bernhard Freiseisen & Petra Martinek-Kuchinka & Alexander Schauberger, 2016. "How should successful business models be configured? Results from an empirical study in business-to-business markets and implications for the change of business models," Journal of Business Economics, Springer, vol. 86(6), pages 579-609, August.
    6. Wagemann, Claudius & Buche, Jonas & Siewert, Markus B., 2016. "QCA and business research: Work in progress or a consolidated agenda?," Journal of Business Research, Elsevier, vol. 69(7), pages 2531-2540.
    7. Beatriz Andres & Vicente Javier Blanes, 2020. "A Negotiation Approach to Support the Strategies Alignment Process in Collaborative Networks," Sustainability, MDPI, Open Access Journal, vol. 12(7), pages 1-30, April.
    8. Omar S. Itani & Fernando Jaramillo & Larry Chonko, 2019. "Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics," Journal of Business Ethics, Springer, vol. 156(2), pages 417-438, May.
    9. Alegre, Inés & Mas-Machuca, Marta & Berbegal-Mirabent, Jasmina, 2016. "Antecedents of employee job satisfaction: Do they matter?," Journal of Business Research, Elsevier, vol. 69(4), pages 1390-1395.
    10. Sharon Belenzon & Ulya Tsolmon, 2016. "Market frictions and the competitive advantage of internal labor markets," Strategic Management Journal, Wiley Blackwell, vol. 37(7), pages 1280-1303, July.
    11. Wang, Zhen & Subramanian, Nachiappan & Gunasekaran, Angappa & Abdulrahman, Muhammad D. & Liu, Chang, 2015. "Composite sustainable manufacturing practice and performance framework: Chinese auto-parts suppliers׳ perspective," International Journal of Production Economics, Elsevier, vol. 170(PA), pages 219-233.
    12. Ommen, Nils O. & Blut, Markus & Backhaus, Christof & Woisetschläger, David M., 2016. "Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success," Journal of Business Research, Elsevier, vol. 69(7), pages 2409-2416.
    13. Hyeon Chang Kim & Woojin Yoon, 2019. "Study On Types Of Technology Cooperation Partner And Innovation Performance: Focusing On Incremental And Radical Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(01), pages 1-25, January.
    14. David R. Williams & Betty S. Coffey & Carlton C. Young, 2018. "Human capital and agency effects on CEO compensation of IPO biopharmaceutical firms and the market’s response," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 22(2), pages 315-337, June.
    15. Xu, Kai & Hitt, Michael A. & Dai, Li, 2020. "International diversification of family-dominant firms: Integrating socioemotional wealth and behavioral theory of the firm," Journal of World Business, Elsevier, vol. 55(3).
    16. Ana Teresa Ferreira-Oliveira & José Keating & Isabel Silva, 2020. "Sustainable HRM as a Pathway to Sustainability—HRMS Relevance on Affective Commitment through Organizational Trust," Sustainability, MDPI, Open Access Journal, vol. 12(22), pages 1-27, November.
    17. Jana Gallus & Bruno S. Frey, 2016. "Awards: A strategic management perspective," Strategic Management Journal, Wiley Blackwell, vol. 37(8), pages 1699-1714, August.
    18. Bryan Hong, 2020. "Power to the outsiders: External hiring and decision authority allocation within organizations," Strategic Management Journal, Wiley Blackwell, vol. 41(9), pages 1628-1652, September.
    19. Cong Cheng & Liebing Cao & Huihui Zhong & Yining He & Jiahong Qian, 2019. "The Influence of Leader Encouragement of Creativity on Innovation Speed: Findings from SEM and fsQCA," Sustainability, MDPI, Open Access Journal, vol. 11(9), pages 1-17, May.
    20. Erhan Boğan & Bekir Bora Dedeoğlu, 2020. "Hotel employees' corporate social responsibility perception and organizational citizenship behavior: Perceived external prestige and pride in organization as serial mediators," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2342-2353, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:9:p:3781-:d:354641. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: . General contact details of provider: https://www.mdpi.com/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: XML Conversion Team (email available below). General contact details of provider: https://www.mdpi.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.