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The Innovativeness and Usage of the Balanced Scorecard Model in SMEs

Author

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  • Zdenka Dudic

    (Faculty of Economics and Engineering Management, University Business Academy, 21102 Novi Sad, Serbia)

  • Branislav Dudic

    (Faculty of Economics and Engineering Management, University Business Academy, 21102 Novi Sad, Serbia
    Faculty of Management, Comenius University in Bratislava, 814 99 Bratislava, Slovakia)

  • Michal Gregus

    (Faculty of Management, Comenius University in Bratislava, 814 99 Bratislava, Slovakia)

  • Daniela Novackova

    (Faculty of Management, Comenius University in Bratislava, 814 99 Bratislava, Slovakia)

  • Ivana Djakovic

    (Faculty of Technical Sciences, University of Novi Sad, 21102 Novi Sad, Serbia)

Abstract

By using the balanced scorecard model, a company is able to identify its advantages, as well as its deficiencies, and thus improve its business. The introduction of innovations and the implementation of innovative activities in companies are key for gaining a competitive advantage. There is no ideal model that would measure the non-financial, non-tangible perspectives of a company (such as customer perspective, the perspective of research and innovation, and the perspective of internal processes). The main goal of this paper is researching the applicability of the balanced scorecard model in small- and medium-sized companies as the basis for a model for assessing innovative activities in the Republic of Slovakia and the Republic of Serbia. First, a hypothetical model was created based on theoretical data from world scientific articles. Then, the structural equation model (SEM model) was created, based on the conducted research in 223 companies and the obtained results.

Suggested Citation

  • Zdenka Dudic & Branislav Dudic & Michal Gregus & Daniela Novackova & Ivana Djakovic, 2020. "The Innovativeness and Usage of the Balanced Scorecard Model in SMEs," Sustainability, MDPI, vol. 12(8), pages 1-22, April.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:8:p:3221-:d:346277
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    References listed on IDEAS

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    Cited by:

    1. Kwabena Abrokwah-Larbi, 2024. "The nexus between customer value analytics and SME performance in emerging market: a resource-based view perspective," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 14(1), pages 1-20, December.
    2. Suárez-Gargallo, Carlos & Zaragoza-Sáez, Patrocinio, 2023. "A comprehensive bibliometric study of the balanced scorecard," Evaluation and Program Planning, Elsevier, vol. 97(C).
    3. Wellington L. L. Rocha & Maria Fatima L. Almeida & Rodrigo F. Calili, 2022. "Measuring and Evaluating Organizational Innovation Capacity and Performance from Systemic and Sustainability-Oriented Perspective," Sustainability, MDPI, vol. 15(1), pages 1-37, December.
    4. Anca Antoaneta Vărzaru, 2022. "An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement," IJERPH, MDPI, vol. 19(22), pages 1-17, November.
    5. Leitão, Maria Eugénia & Amaral, Miguel & Carvalho, Ana, 2024. "Reconceptualizing socio-tech entrepreneurship: A systematic literature review and research agenda," Technovation, Elsevier, vol. 134(C).

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