Overall justice, work group identification and work outcomes: Test of moderated mediation process
This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n=458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.
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Volume (Year): 47 (2012)
Issue (Month): 2 ()
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- Jill Rubery & Carilyn Carroll & Fang Lee Cooke & Irena Grugulis & Jill Earnshaw, 2004. "Human Resource Management and the Permeable Organization: The Case of the Multi-Client Call Centre," Journal of Management Studies, Wiley Blackwell, vol. 41(7), pages 1199-1222, November.
- Miles, Jeffrey A. & Greenberg, Jerald, 1993. "Using Punishment Threats to Attenuate Social Loafing Effects among Swimmers," Organizational Behavior and Human Decision Processes, Elsevier, vol. 56(2), pages 246-265, November.
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