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What drives the drivers? Predicting turnover intentions in the Belgian bus and coach industry

Listed author(s):
  • Lannoo, Steven
  • Verhofstadt, Elsy
Registered author(s):

    The bus industry is characterized by demanding jobs and high turnover rates. In this study we gather essential insights that can help companies and industry-level policy makers increase the attractiveness of the profession and design effective retention policies. We compare the factors that induce Belgian drivers to leave their current organization with those inducing them to leave the industry. Key factors increasing the likelihood to consider quitting the company are a negative work-life balance, a lack of social support and a temporary contract. Dominant factors to consider quitting the bus driver profession are a lack of fulfillment, a demanding job environment and a negative work-life balance.

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    File URL: http://www.sciencedirect.com/science/article/pii/S0965856415300938
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    Article provided by Elsevier in its journal Transportation Research Part A: Policy and Practice.

    Volume (Year): 91 (2016)
    Issue (Month): C ()
    Pages: 251-259

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    Handle: RePEc:eee:transa:v:91:y:2016:i:c:p:251-259
    DOI: 10.1016/j.tra.2016.06.024
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    1. Clark, Andrew E., 2001. "What really matters in a job? Hedonic measurement using quit data," Labour Economics, Elsevier, vol. 8(2), pages 223-242, May.
    2. Essenberg, Bert., 2003. "Violence and stress at work in the transport sector," ILO Working Papers 993631343402676, International Labour Organization.
    3. Federica Origo, 2008. "Workplace flexibility and job satisfaction: some evidence from Europe," International Journal of Manpower, Emerald Group Publishing, vol. 29(6), pages 539-566, September.
    4. repec:ilo:ilowps:363134 is not listed on IDEAS
    5. Levy-Garboua, Louis & Montmarquette, Claude & Simonnet, Veronique, 2007. "Job satisfaction and quits," Labour Economics, Elsevier, vol. 14(2), pages 251-268, April.
    6. Delfgaauw, Josse, 2007. "The effect of job satisfaction on job search: Not just whether, but also where," Labour Economics, Elsevier, vol. 14(3), pages 299-317, June.
    7. Suzuki, Yoshinori & Crum, Michael R. & Pautsch, Gregory R., 2009. "Predicting truck driver turnover," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(4), pages 538-550, July.
    8. Morrow, Paula C. & McElroy, James C. & Scheibe, Kevin P., 2011. "Work unit incivility, job satisfaction, and total quality management among transportation employees," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 1210-1220.
    9. Victor Y. Haines III & Patrice Jalette & Karine Larose, 2010. "The Influence of Human Resource Management Practices on Employee Voluntary Turnover Rates in the Canadian Non Governmental Sector," ILR Review, Cornell University, ILR School, vol. 63(2), pages 228-246, January.
    10. Janine Leschke & Andrew Watt, 2014. "Challenges in Constructing a Multi-dimensional European Job Quality Index," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 118(1), pages 1-31, August.
    11. Jou, Rong-Chang & Kuo, Chung-Wei & Tang, Mei-Ling, 2013. "A study of job stress and turnover tendency among air traffic controllers: The mediating effects of job satisfaction," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 57(C), pages 95-104.
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