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Inherent complexity: Disability, accessible tourism and accommodation information preferences

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  • Darcy, Simon

Abstract

Studies have identified constraints with the way that accessible accommodation information is documented and marketed. Yet, no research has investigated the criteria that people with disabilities determine as ‘important’ to selecting accommodation and their preference for presenting this information. This paper presents the results of a survey (n = 566) to determine the relative importance of room selection criteria through the development of a 55-item Hotel Accessibility Scale. Four information formats were then presented to ascertain the preferences of the respondents. The results suggest that while sociodemographic variables offered some insight into criteria selection, the most significant explanation for criteria selection and information preferences were the dimensions of disability and level of support needs. The preferred format of accessible accommodation information provision was based on a combination of textual, floorplan and digital photography. The management implications suggest that detailed information provision using this format has benefits for accommodation stock yield and social sustainability.

Suggested Citation

  • Darcy, Simon, 2010. "Inherent complexity: Disability, accessible tourism and accommodation information preferences," Tourism Management, Elsevier, vol. 31(6), pages 816-826.
    • Handle: RePEc:eee:touman:v:31:y:2010:i:6:p:816-826
    DOI: 10.1016/j.tourman.2009.08.010
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    References listed on IDEAS

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    1. Oliver, Richard L & DeSarbo, Wayne S, 1988. "Response Determinants in Satisfaction Judgments," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(4), pages 495-507, March.
    2. Gutierrez, Charletta F. & Loucopoulos, Constantine & Reinsch, Roger W., 2005. "Disability-accessibility of airlines’ Web sites for US reservations online," Journal of Air Transport Management, Elsevier, vol. 11(4), pages 239-247.
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