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Internet of Things devices appropriation process: The Dynamic Interactions Value Appropriation (DIVA) framework

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  • Benamar, Lamya
  • Balagué, Christine
  • Zhong, Zeling

Abstract

This research aims at exploring IoT devices appropriation process from a consumer's perspective. Using qualitative interviews on smart watches consumers, we identify four various stages of the appropriation process: symbolic appropriation, exploration, use construction and stabilization. Through the DIVA framework, our results show that the appropriation process is a dynamic phenomenon relying on both specific interactions and value type, linked to IoT devices characteristics. This research gives a better understanding of IoT devices consumers' appropriation process, enabling the identification for companies of variables for actions to improve it.

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  • Benamar, Lamya & Balagué, Christine & Zhong, Zeling, 2020. "Internet of Things devices appropriation process: The Dynamic Interactions Value Appropriation (DIVA) framework," Technovation, Elsevier, vol. 89(C).
    • Handle: RePEc:eee:techno:v:89:y:2020:i:c:s0166497218300221
    DOI: 10.1016/j.technovation.2019.06.001
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