IDEAS home Printed from https://ideas.repec.org/a/eee/soceps/v73y2021ics0038012119305634.html
   My bibliography  Save this article

Validating a theoretical model of citizens’ trust in tourism development

Author

Listed:
  • Pagliara, Francesca
  • Aria, Massimo
  • Russo, Lucia
  • Della Corte, Valentina
  • Nunkoo, Robin

Abstract

This research establishes the theoretical link between the development of tourism and citizens' trust. The research is grounded in political economy of state intervention in tourism and draws from social exchange theory to build the theoretical model. The latter incorporates variables such as trust, power, knowledge, and benefits and costs of tourism, which are central to any exchange process between social actors. The model distinguishes and proposes a theoretical relationship between domain specific political trust and generic political trust. The former refers to citizens' trust in local government in the specific context of tourism development while the latter refers to citizens' general level of trust in local government. The model is tested using data collected from residents of the metropolitan area of Naples, Italy. Results suggest that residents’ trust in local government in the specific context of tourism strongly influences their general level of trust, suggesting a spill-over effect of political trust. We demonstrated empirically that political trust in the context of tourism and the general trust in an institution are theoretically distinct concepts. The constructs we used to conceptualize tourism development has distinct influence on the two dimensions of political trust.

Suggested Citation

  • Pagliara, Francesca & Aria, Massimo & Russo, Lucia & Della Corte, Valentina & Nunkoo, Robin, 2021. "Validating a theoretical model of citizens’ trust in tourism development," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    • Handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305634
    DOI: 10.1016/j.seps.2020.100922
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0038012119305634
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.seps.2020.100922?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    2. Henry Farrell & Jack Knight, 2003. "Trust, Institutions, and Institutional Change: Industrial Districts and the Social Capital Hypothesis," Politics & Society, , vol. 31(4), pages 537-566, December.
    3. Citrin, Jack, 1974. "Comment: The Political Relevance of Trust in Government," American Political Science Review, Cambridge University Press, vol. 68(3), pages 973-988, September.
    4. Miller, Arthur H. & Listhaug, Ola, 1990. "Political Parties and Confidence in Government: A Comparison of Norway, Sweden and the United States," British Journal of Political Science, Cambridge University Press, vol. 20(3), pages 357-386, July.
    5. Tenenhaus, Michel & Vinzi, Vincenzo Esposito & Chatelin, Yves-Marie & Lauro, Carlo, 2005. "PLS path modeling," Computational Statistics & Data Analysis, Elsevier, vol. 48(1), pages 159-205, January.
    6. Wang, Yi & Bramwell, Bill, 2012. "Heritage protection and tourism development priorities in Hangzhou, China: A political economy and governance perspective," Tourism Management, Elsevier, vol. 33(4), pages 988-998.
    7. Jennifer Jerit & Jason Barabas & Toby Bolsen, 2006. "Citizens, Knowledge, and the Information Environment," American Journal of Political Science, John Wiley & Sons, vol. 50(2), pages 266-282, April.
    8. PerOla Öberg & Torsten Svensson, 2010. "Does Power Drive Out Trust? Relations between Labour Market Actors in Sweden," Political Studies, Political Studies Association, vol. 58, pages 143-166, February.
    9. Sven Oskarsson & Torsten Svensson & PerOla Öberg, 2009. "Power, Trust, and Institutional Constraints," Rationality and Society, , vol. 21(2), pages 171-195, May.
    10. Johnson, Hazel & Wilson, Gordon, 2000. "Biting the Bullet: Civil Society, Social Learning and the Transformation of Local Governance," World Development, Elsevier, vol. 28(11), pages 1891-1906, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nunkoo, Robin, 2015. "Tourism development and trust in local government," Tourism Management, Elsevier, vol. 46(C), pages 623-634.
    2. Francesca Pagliara & Massimo Aria & Lucia Russo & Valentina Della Corte, 2021. "A theoretical model linking the development of the transportation system with citizens' trust in government actors," Papers in Regional Science, Wiley Blackwell, vol. 100(1), pages 273-285, February.
    3. Nunkoo, Robin & Smith, Stephen L.J., 2013. "Political economy of tourism: Trust in government actors, political support, and their determinants," Tourism Management, Elsevier, vol. 36(C), pages 120-132.
    4. P. A. Ferrari & S. Salini, 2008. "Measuring Service Quality: The Opinion of Europeans about Utilities," Working Papers 2008.36, Fondazione Eni Enrico Mattei.
    5. Huang, Shih-Chieh & Lo, Shang-Lien & Lin, Yen-Ching, 2013. "Application of a fuzzy cognitive map based on a structural equation model for the identification of limitations to the development of wind power," Energy Policy, Elsevier, vol. 63(C), pages 851-861.
    6. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
    7. Immacolata Di Napoli & Pasquale Dolce & Caterina Arcidiacono, 2019. "Community Trust: A Social Indicator Related to Community Engagement," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 145(2), pages 551-579, September.
    8. Sergeja Slapničar & Adriana Rejc Buhovac, 2014. "Identifying temporal relationships within multidimensional performance measurement," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(5), pages 978-993, November.
    9. Peggy Schyns & Christel Koop, 2010. "Political Distrust and Social Capital in Europe and the USA," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 96(1), pages 145-167, March.
    10. Chung-Ho Su, 2018. "Exploring Sustainability Environment Educational Design and Learning Effect Evaluation through Migration Theory: An Example of Environment Educational Serious Games," Sustainability, MDPI, vol. 10(10), pages 1-26, September.
    11. Dr. Mehmet Ali Ekemen & Pelin Bayram, 2014. "Enhancing International Performance of Exporting Firms through E-Business Integration," Business and Economic Research, Macrothink Institute, vol. 4(1), pages 221-229, June.
    12. Donny Oktavian Syah, 2019. "Identifying vertical partnership among automotive component companies: empirical evidence from automotive industry in Jabodetabek, Indonesia," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 8(1), pages 1-25, December.
    13. Jian Yang & Jian Ming Luo & Ivan Ka Wai Lai, 2021. "Construction of Leisure Consumer Loyalty from Cultural Identity—A Case of Cantonese Opera," Sustainability, MDPI, vol. 13(4), pages 1-16, February.
    14. Guerci, Marco & Radaelli, Giovanni & De Battisti, Francesca & Siletti, Elena, 2017. "Empirical insights on the nature of synergies among HRM policies - An analysis of an ethics-oriented HRM system," Journal of Business Research, Elsevier, vol. 71(C), pages 66-73.
    15. Jean-Luc Pradel Mathurin Augustin & Shu-Yi Liaw, 2020. "Grouping the Americas and Asia-Pacific Countries based on Their ICT Readiness, Prioritization of Travel & Tourism and Tourist Service Infrastructures," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-38, March.
    16. Nitzl, Christian, 2016. "The use of partial least squares structural equation modelling (PLS-SEM) in management accounting research: Directions for future theory development," Journal of Accounting Literature, Elsevier, vol. 37(C), pages 19-35.
    17. Molinillo, Sebastian & Liébana-Cabanillas, Francisco & Anaya-Sánchez, Rafael & Buhalis, Dimitrios, 2018. "DMO online platforms: Image and intention to visit," Tourism Management, Elsevier, vol. 65(C), pages 116-130.
    18. Palma, Raffaela & Crisci, Anna & Mangia, Gianluigi, 2021. "Public service motivation- individual performance relationship: Does user orientation matter?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    19. Hassan Danaee Fard & Ali Anvary Rostamy, 2007. "Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability," Public Organization Review, Springer, vol. 7(4), pages 331-344, December.
    20. James Alm & Erich Kirchler & Stephan Muehlbacher, 2012. "Combining Psychology and Economics in the Analysis of Compliance: From Enforcement to Cooperation," Economic Analysis and Policy, Elsevier, vol. 42(2), pages 133-152, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305634. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/seps .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.