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Public service motivation- individual performance relationship: Does user orientation matter?

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  • Palma, Raffaela
  • Crisci, Anna
  • Mangia, Gianluigi

Abstract

Many studies find positive associations between Public Service Motivation (PSM) and individual performance, but we know little about potential mediators and moderators.

Suggested Citation

  • Palma, Raffaela & Crisci, Anna & Mangia, Gianluigi, 2021. "Public service motivation- individual performance relationship: Does user orientation matter?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    • Handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305269
    DOI: 10.1016/j.seps.2020.100818
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    References listed on IDEAS

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    1. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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    4. Grant, Adam M. & Campbell, Elizabeth M. & Chen, Grace & Cottone, Keenan & Lapedis, David & Lee, Karen, 2007. "Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(1), pages 53-67, May.
    5. Tenenhaus, Michel & Vinzi, Vincenzo Esposito & Chatelin, Yves-Marie & Lauro, Carlo, 2005. "PLS path modeling," Computational Statistics & Data Analysis, Elsevier, vol. 48(1), pages 159-205, January.
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    Cited by:

    1. Prasetyo Hadi, 2023. "The influence of self-efficacy on employee performance mediated by work motivation and work engagement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(2), pages 653-661, March.
    2. Htun, Zue Wadi & Lim, Seunghoo, 2025. "The coevolutionary dynamics between public school teachers’ public service motivation and the formation of their policy discussion ties during the implementation of basic education reforms in Myanmar," International Journal of Educational Development, Elsevier, vol. 118(C).
    3. Syed Sohaib Zubair & Mukaram Ali Khan & Aamna Tariq Mukaram, 2021. "Public service motivation and organizational performance: Catalyzing effects of altruism, perceived social impact and political support," PLOS ONE, Public Library of Science, vol. 16(12), pages 1-20, December.

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