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The influence of organizational identification on organizational knowledge management (KM)

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  • Ravishankar, M.N.
  • Pan, Shan L.

Abstract

Information technology (IT) outsourcing vendor organizations contain isolated business units whose creation and sustenance greatly facilitate business operations. But they also introduce important challenges for organizational knowledge management (KM). In this paper, based on 7 months of intensive field-work at India Inc., a leading Indian IT firm, we looked at how members' identification with two organizations, their own and their client organization, influences their compliance with an organizational KM initiative. The findings show that members have difficulties in complying with the expectations of the organizational KM initiative owing to a stronger identification with their client organizations. At the same time, they comply readily with KM initiatives at the business unit level. The findings show that KM managers at India Inc. use the help of middle level managers in the business units in their efforts to improve members' compliance with organizational KM. Theoretical and managerial implications of the study are discussed.

Suggested Citation

  • Ravishankar, M.N. & Pan, Shan L., 2008. "The influence of organizational identification on organizational knowledge management (KM)," Omega, Elsevier, vol. 36(2), pages 221-234, April.
    • Handle: RePEc:eee:jomega:v:36:y:2008:i:2:p:221-234
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    References listed on IDEAS

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    Cited by:

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    2. Samul Joanna & Skapska Elzbieta & Pankov Dmitrij, 2019. "Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 64(1), pages 3-15, April.
    3. Schehar Bano & Kashif Ur Rehman & Muhammad Aslam Khan, 2010. "Study of Factors that impact Knowledge Management Fit in Corporate Sector of Pakistan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 1(2), pages 15-31, December.
    4. Ravishankar, M.N. & Pan, Shan L., 2013. "Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center," International Journal of Information Management, Elsevier, vol. 33(1), pages 147-159.
    5. Mustafa Ozgun Atalay & Pınar Aydemir & Taner Acuner, 2022. "The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization," SAGE Open, , vol. 12(2), pages 21582440221, April.

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