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The design of organisational intervention: Choosing the approach

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  • Ormerod, R. J.

Abstract

At some point in an intervention, the operational research consultant has to choose how to approach the issue in hand. The need for an explicit approach depends on who will be involved and the nature of the relationship between consultant and client. Increasingly, as the organisational distance between the two parties increases, the approach taken has to be declared formally and at an early stage. The approach chosen may be a general approach for consultancy assignments, it may be a specific, named approach taken from the literature, or it may be designed specifically for that particular intervention. The choice of methods will depend on the organisational context, the degree of participation envisaged, the consultant's skills and on the nature of the outcome required. The paper draws on theory to articulate these choices. A personal experiment is described in which critical systems heuristics, soft systems methodology, and the strategic choice approach are used to structure the process of designing an intervention. As a result two concepts are introduced, (i) personal intervention competence and (ii) intervention transformation requirement and context. These concepts are used to suggest a general method mixing approach referred to as the transformation competence model.

Suggested Citation

  • Ormerod, R. J., 1997. "The design of organisational intervention: Choosing the approach," Omega, Elsevier, vol. 25(4), pages 415-435, August.
  • Handle: RePEc:eee:jomega:v:25:y:1997:i:4:p:415-435
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    1. Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-795, December.
    2. Ormerod, R. J., 1996. "Combining management consultancy and research," Omega, Elsevier, vol. 24(1), pages 1-12, February.
    3. Williamson, Oliver E., 1992. "Markets, hierarchies, and the modern corporation: An unfolding perspective," Journal of Economic Behavior & Organization, Elsevier, vol. 17(3), pages 335-352, May.
    4. Ulrich, Werner, 1987. "Critical heuristics of social systems design," European Journal of Operational Research, Elsevier, vol. 31(3), pages 276-283, September.
    5. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    6. Corbett, Charles J. & Overmeer, Willem J. A. M. & Van Wassenhove, Luk N., 1995. "Strands of practice in OR (the practitioner's dilemma)," European Journal of Operational Research, Elsevier, vol. 87(3), pages 484-499, December.
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    Cited by:

    1. repec:pal:jorsoc:v:57:y:2006:i:5:d:10.1057_palgrave.jors.2602034 is not listed on IDEAS
    2. Ormerod, Richard J. & Ulrich, Werner, 2013. "Operational research and ethics: A literature review," European Journal of Operational Research, Elsevier, vol. 228(2), pages 291-307.
    3. Keys, Paul, 2000. "Creativity, design and style in MS/OR," Omega, Elsevier, vol. 28(3), pages 303-312, June.
    4. repec:pal:jorsoc:v:54:y:2003:i:2:d:10.1057_palgrave.jors.2601444 is not listed on IDEAS
    5. repec:pal:jorsoc:v:56:y:2005:i:12:d:10.1057_palgrave.jors.2601963 is not listed on IDEAS
    6. repec:pal:jorsoc:v:59:y:2008:i:11:d:10.1057_palgrave.jors.2602482 is not listed on IDEAS
    7. Ormerod, Richard, 1999. "Putting soft OR methods to work: The case of the business improvement project at PowerGen," European Journal of Operational Research, Elsevier, vol. 118(1), pages 1-29, October.
    8. repec:pal:jorsoc:v:54:y:2003:i:3:d:10.1057_palgrave.jors.2601520 is not listed on IDEAS
    9. Mingers, John & White, Leroy, 2010. "A review of the recent contribution of systems thinking to operational research and management science," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1147-1161, December.
    10. Espinosa, Angela & Reficco, Ezequiel & Martínez, Andrea & Guzmán, David, 2015. "A methodology for supporting strategy implementation based on the VSM: A case study in a Latin-American multi-national," European Journal of Operational Research, Elsevier, vol. 240(1), pages 202-212.
    11. Sorensen, Lene & Vidal, Rene Victor Valqui & Engstrom, Erik, 2004. "Using soft OR in a small company--The case of Kirby," European Journal of Operational Research, Elsevier, vol. 152(3), pages 555-570, February.
    12. Ormerod, R.J., 2014. "Critical rationalism in practice: Strategies to manage subjectivity in OR investigations," European Journal of Operational Research, Elsevier, vol. 235(3), pages 784-797.
    13. Morgan, Jennifer Sian & Howick, Susan & Belton, Valerie, 2017. "A toolkit of designs for mixing Discrete Event Simulation and System Dynamics," European Journal of Operational Research, Elsevier, vol. 257(3), pages 907-918.

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    methodology consultancy competence;

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