The design of organisational intervention: Choosing the approach
At some point in an intervention, the operational research consultant has to choose how to approach the issue in hand. The need for an explicit approach depends on who will be involved and the nature of the relationship between consultant and client. Increasingly, as the organisational distance between the two parties increases, the approach taken has to be declared formally and at an early stage. The approach chosen may be a general approach for consultancy assignments, it may be a specific, named approach taken from the literature, or it may be designed specifically for that particular intervention. The choice of methods will depend on the organisational context, the degree of participation envisaged, the consultant's skills and on the nature of the outcome required. The paper draws on theory to articulate these choices. A personal experiment is described in which critical systems heuristics, soft systems methodology, and the strategic choice approach are used to structure the process of designing an intervention. As a result two concepts are introduced, (i) personal intervention competence and (ii) intervention transformation requirement and context. These concepts are used to suggest a general method mixing approach referred to as the transformation competence model.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 25 (1997)
Issue (Month): 4 (August)
|Contact details of provider:|| Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/375/description#description|
|Order Information:|| Postal: http://www.elsevier.com/wps/find/supportfaq.cws_home/regional|
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Armen A. Alchian & Harold Demsetz, 1971.
"Production, Information Costs and Economic Organizations,"
UCLA Economics Working Papers
10A, UCLA Department of Economics.
- Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-95, December.
- Ormerod, R. J., 1996. "Combining management consultancy and research," Omega, Elsevier, vol. 24(1), pages 1-12, February.
- Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
- Ulrich, Werner, 1987. "Critical heuristics of social systems design," European Journal of Operational Research, Elsevier, vol. 31(3), pages 276-283, September.
- Williamson, Oliver E., 1992. "Markets, hierarchies, and the modern corporation: An unfolding perspective," Journal of Economic Behavior & Organization, Elsevier, vol. 17(3), pages 335-352, May.
- Corbett, Charles J. & Overmeer, Willem J. A. M. & Van Wassenhove, Luk N., 1995. "Strands of practice in OR (the practitioner's dilemma)," European Journal of Operational Research, Elsevier, vol. 87(3), pages 484-499, December.
When requesting a correction, please mention this item's handle: RePEc:eee:jomega:v:25:y:1997:i:4:p:415-435. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei)
If references are entirely missing, you can add them using this form.