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Effects of team knowledge management on the creativity and financial performance of organizational teams

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  • Sung, Sun Young
  • Choi, Jin Nam

Abstract

An increasing number of organizations are turning to teams for innovation and creativity. The present study investigated the effects of team knowledge management (TKM) on the creativity and financial performance of organizational teams. Our analysis of data collected from 65 sales teams, across 35 branches of a Korean insurance company, showed that team knowledge utilization (but not team knowledge stock) was positively related to team creativity, which in turn predicted team financial performance over the 6-month period. The positive effects of knowledge utilization were stronger when team leaders had a systematic cognitive style and when teams were exposed to high environmental uncertainty. Furthermore, the systematic cognitive style of leaders had a positive main effect on team creativity and positively moderated the relationship between team knowledge stock and team creativity. The implications of these findings were considered, and some possible directions for future research were suggested.

Suggested Citation

  • Sung, Sun Young & Choi, Jin Nam, 2012. "Effects of team knowledge management on the creativity and financial performance of organizational teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 118(1), pages 4-13.
  • Handle: RePEc:eee:jobhdp:v:118:y:2012:i:1:p:4-13
    DOI: 10.1016/j.obhdp.2012.01.001
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    References listed on IDEAS

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    1. Redmond, Matthew R. & Mumford, Michael D. & Teach, Richard, 1993. "Putting Creativity to Work: Effects of Leader Behavior on Subordinate Creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 55(1), pages 120-151, June.
    2. Gino, Francesca & Argote, Linda & Miron-Spektor, Ella & Todorova, Gergana, 2010. "First, get your feet wet: The effects of learning from direct and indirect experience on team creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 102-115, March.
    3. Anderson, Philip & Tushman, Michael L, 2001. "Organizational Environments and Industry Exit: The Effects of Uncertainty, Munificence and Complexity," Industrial and Corporate Change, Oxford University Press, vol. 10(3), pages 675-711, September.
    4. Moreland, Richard L. & Myaskovsky, Larissa, 2000. "Exploring the Performance Benefits of Group Training: Transactive Memory or Improved Communication?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 117-133, May.
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    Cited by:

    1. Dunne, Timothy C. & Aaron, Joshua R. & McDowell, William C. & Urban, David J. & Geho, Patrick R., 2016. "The impact of leadership on small business innovativeness," Journal of Business Research, Elsevier, vol. 69(11), pages 4876-4881.
    2. Resick, Christian J. & Murase, Toshio & Randall, Kenneth R. & DeChurch, Leslie A., 2014. "Information elaboration and team performance: Examining the psychological origins and environmental contingencies," Organizational Behavior and Human Decision Processes, Elsevier, vol. 124(2), pages 165-176.
    3. repec:gam:jsusta:v:8:y:2016:i:4:p:327:d:67373 is not listed on IDEAS
    4. Suparak Suriyankietkaew & Gayle Avery, 2016. "Sustainable Leadership Practices Driving Financial Performance: Empirical Evidence from Thai SMEs," Sustainability, MDPI, Open Access Journal, vol. 8(4), pages 1-14, April.
    5. repec:ssi:jouesi:v:3:y:2015:i:2:p:137-148 is not listed on IDEAS

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