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Do habits influence the types of information that smartphone shoppers seek?

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  • Bhatnagar, Amit
  • Papatla, Purushottam

Abstract

Smartphones enable consumers to acquire information from non-store sources while shopping at traditional retail stores. Retailers need to respond to this development by first understanding the types of information that consumers seek with their smartphones and then crafting appropriate strategies. We propose that the types of information that a consumer searches for are affected by her habits resulting from her ownership and use of different types of electronic devices and her social capital. Specifically, we suggest that devices that allow for a specific type of information at home engender a habit of seeking similar type of information in other contexts such as the point of purchase. Consumers residing in rural areas and women are more likely to be in the habit of seeking information from friends and family because both tend to draw on their social capital for their decisions. Findings from our empirical analysis provide support to such effects.

Suggested Citation

  • Bhatnagar, Amit & Papatla, Purushottam, 2019. "Do habits influence the types of information that smartphone shoppers seek?," Journal of Business Research, Elsevier, vol. 94(C), pages 89-98.
    • Handle: RePEc:eee:jbrese:v:94:y:2019:i:c:p:89-98
    DOI: 10.1016/j.jbusres.2018.09.012
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    1. Golmohammadi, Alireza & Mattila, Anna S. & Gauri, Dinesh K., 2020. "Negative online reviews and consumers’ service consumption," Journal of Business Research, Elsevier, vol. 116(C), pages 27-36.
    2. Monika Kukar-Kinney & Angeline Close Scheinbaum & Larry Olanrewaju Orimoloye & Jeffrey R. Carlson & Heping He, 2022. "A model of online shopping cart abandonment: evidence from e-tail clickstream data," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 961-980, September.
    3. Tran, Gina A. & Strutton, David, 2020. "Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).

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