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The Effect of Temporal Frame on Information Considered in New Product Evaluation: The Role of Uncertainty

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  • Susan Jung Grant
  • Alice M. Tybout

Abstract

Three experiments explore how presenting a new product launch as occurring in the future versus the past affects the information used to evaluate the product. When a launch is described as a future event, marketplace conditions and characteristics of the sponsoring company receive consideration, and both types of information influence evaluations. However, with a past launch, only sponsor information receives consideration and guides evaluations (experiments 1 and 2). This temporal frame effect is attenuated when certainty is primed, implying that the uncertainty associated with the future versus the past motivates more comprehensive use of available information in the future (experiment 3). (c) 2008 by JOURNAL OF CONSUMER RESEARCH, Inc..

Suggested Citation

  • Susan Jung Grant & Alice M. Tybout, 2008. "The Effect of Temporal Frame on Information Considered in New Product Evaluation: The Role of Uncertainty," Journal of Consumer Research, Oxford University Press, vol. 34(6), pages 897-913, February.
  • Handle: RePEc:oup:jconrs:v:34:y:2008:i:6:p:897-913
    DOI: 10.1086/527342
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    Cited by:

    1. Sparks, Beverley A. & So, Kevin Kam Fung & Bradley, Graham L., 2016. "Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern," Tourism Management, Elsevier, vol. 53(C), pages 74-85.
    2. Pizzi, Gabriele & Scarpi, Daniele & Marzocchi, Gian Luca, 2014. "Showing a tree to sell the forest: The impact of attribute- and alternative-based information presentation on consumers’ choices," Journal of Economic Psychology, Elsevier, vol. 42(C), pages 41-51.
    3. Erik Maier & Robert Wilken & Florian Dost, 2015. "The double benefits of consumer certainty: combining risk and range effects," Marketing Letters, Springer, vol. 26(4), pages 473-488, December.
    4. Bhatnagar, Amit & Papatla, Purushottam, 2019. "Do habits influence the types of information that smartphone shoppers seek?," Journal of Business Research, Elsevier, vol. 94(C), pages 89-98.
    5. Zhang, Haisu & Chen, Weizhi, 2019. "Crowdfunding technological innovations: Interaction between consumer benefits and rewards," Technovation, Elsevier, vol. 84, pages 11-20.
    6. Chang, Shin-Shin & Chang, Chung-Chau & Liao, Yen-Yi, 2015. "A joint examination of effects of decision task type and construal level on the attraction effect," Journal of Economic Psychology, Elsevier, vol. 51(C), pages 168-182.

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