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From diversity to distinction: Exploring the role of diversity and inclusion related to consumer perceptions of company innovativeness and attractiveness

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  • Jacobsen, Lina Fogt
  • Frank, Darius-Aurel
  • Søndergaard, Helle Alsted
  • Peschel, Anne Odile

Abstract

Mirroring the growing interest in diversity and inclusion (D&I), more companies are adopting D&I initiatives. Drawing on social identity theory, reference groups, self-congruity theory, and recent D&I literature, this study examines the relationship between different D&I initiatives and general consumers’ perceived company attractiveness, considering the mediating roles of perceived commercial and social innovativeness. Based on structural equation modelling and a representative sample of Danish consumers (8,541 responses), we show a positive link between D&I initiatives in products/services, marketing communications, as well as experiences and company attractiveness. Importantly, except for experiences, these relations are mediated by perceived commercial and social innovativeness. Unexpectedly, the role of commercial innovativeness is stronger. Our findings highlight the importance for companies to integrate D&I into their core offerings, rather than relying solely on D&I efforts within communication.

Suggested Citation

  • Jacobsen, Lina Fogt & Frank, Darius-Aurel & Søndergaard, Helle Alsted & Peschel, Anne Odile, 2025. "From diversity to distinction: Exploring the role of diversity and inclusion related to consumer perceptions of company innovativeness and attractiveness," Journal of Business Research, Elsevier, vol. 189(C).
    • Handle: RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296325000074
    DOI: 10.1016/j.jbusres.2025.115184
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    1. Anne O. Peschel & Lina F. Jacobsen & Ekaterina Salnikova & Marjia Banovic & Klaus G. Grunert, 2025. "The power of diversity in online communities," Marketing Letters, Springer, vol. 36(4), pages 949-962, December.
    2. Essa Mubrik Almutairi, 2025. "Effect of brand inclusivity and brand personality on consumer-based brand equity in B2C market: moderating roles of gender and personal income," Future Business Journal, Springer, vol. 11(1), pages 1-13, December.
    3. Beeler, Lisa & Burchett, Molly R. & Chase, Kevin S. & Mullins, Ryan & Habel, Johannes, 2026. "Inclusive climates in sales: Microaggressions, sales manager justice and salesperson engagement," Journal of Business Research, Elsevier, vol. 202(C).

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