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Are intrateam trust and organizational trust substitutable? Effects on team reflexivity, engagement and performance

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  • Liu, Xing
  • Kassa, Abere
  • Tekleab, Amanuel G.

Abstract

Intrateam trust and trust in the organization are critical to organizational and employee outcomes. Yet, their interplay and effects on team processes and outcomes remain unclear. Our study integrates social exchange theory and heuristic and systematic information processing (HSIP) theory to examine how intrateam trust and teams’ trust in the organization interact to influence team reflexivity and, ultimately, team performance. We tested our model using a multi-source, multi-wave design with a sample of 272 employees and 75 supervisors across 75 teams. The results revealed that teams’ trust in the organization substitutes for intrateam trust. Additionally, the interactive effect of intrateam trust and teams’ trust in the organization on team reflexivity enhanced team performance through team engagement. By combining social exchange and cognitive perspectives, this research offers a nuanced understanding of trust dynamics and provides actionable insights for enhancing team effectiveness in organizational settings.

Suggested Citation

  • Liu, Xing & Kassa, Abere & Tekleab, Amanuel G., 2025. "Are intrateam trust and organizational trust substitutable? Effects on team reflexivity, engagement and performance," Journal of Business Research, Elsevier, vol. 189(C).
    • Handle: RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296324006684
    DOI: 10.1016/j.jbusres.2024.115164
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