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The relationship between quality management systems and organizational performance in the Italian National Health Service

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  • Macinati, Manuela S.

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  • Macinati, Manuela S., 2008. "The relationship between quality management systems and organizational performance in the Italian National Health Service," Health Policy, Elsevier, vol. 85(2), pages 228-241, February.
    • Handle: RePEc:eee:hepoli:v:85:y:2008:i:2:p:228-241
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    1. Sluijs, Emmy M. & Outinen, Maarit & Wagner, Cordula & Liukko, Matti & de Bakker, Dinny H., 2001. "The impact of legislative versus non-legislative quality policy in health care: a comparison between two countries," Health Policy, Elsevier, vol. 58(2), pages 99-119, November.
    2. P. George Benson & Jayant V. Saraph & Roger G. Schroeder, 1991. "The Effects of Organizational Context on Quality Management: An Empirical Investigation," Management Science, INFORMS, vol. 37(9), pages 1107-1124, September.
    3. Wagner, Cordula & Klein Ikkink, Karen & van der Wal, Gerrit & Spreeuwenberg, Peter & de Bakker, Dinny Herman & Groenewegen, Peter Paulus, 2006. "Quality management systems and clinical outcomes in Dutch nursing homes," Health Policy, Elsevier, vol. 75(2), pages 230-240, January.
    4. Kunkel, Stefan Tony & Westerling, Ragnar, 2006. "Different types and aspects of quality systems and their implications: A thematic comparison of seven quality systems at a university hospital," Health Policy, Elsevier, vol. 76(2), pages 125-133, April.
    5. Harteloh, P. P. M., 2003. "Quality systems in health care: a sociotechnical approach," Health Policy, Elsevier, vol. 64(3), pages 391-398, June.
    6. Li, L. X., 1997. "Relationships between determinants of hospital quality management and service quality performance--a path analytic model," Omega, Elsevier, vol. 25(5), pages 535-545, October.
    7. George France & Francesco Taroni & Andrea Donatini, 2005. "The Italian health‐care system," Health Economics, John Wiley & Sons, Ltd., vol. 14(S1), pages 187-202, September.
    8. van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2000. "Methodological considerations on the assessment of the implementation of quality management systems," Health Policy, Elsevier, vol. 54(3), pages 187-200, December.
    9. van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2002. "The evaluation of the introduction of a quality management system: A process-oriented case study in a large rehabilitation hospital," Health Policy, Elsevier, vol. 60(1), pages 17-37, April.
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    1. Macinati, Manuela S. & Anessi-Pessina, E., 2014. "Management accounting use and financial performance in public health-care organisations: Evidence from the Italian National Health Service," Health Policy, Elsevier, vol. 117(1), pages 98-111.
    2. Hosang Jung & Chi-Guhn Lee & Chelsea White, 2015. "Socially responsible service operations management: an overview," Annals of Operations Research, Springer, vol. 230(1), pages 1-16, July.
    3. Nida Nazar & Sara Ravan Ramzani & Temoor Anjum & Imran Ahmed Shahzad, 2018. "Impact of Entrepreneurial Orientation of Bank Performance in Pakistan," Business Management and Strategy, Macrothink Institute, vol. 9(1), pages 290-309, December.
    4. Botje, Daan & Klazinga, Niek S. & Wagner, Cordula, 2013. "To what degree is the governance of Dutch hospitals orientated towards quality in care? Does this really affect performance?," Health Policy, Elsevier, vol. 113(1), pages 134-141.
    5. Parast, Mahour Mellat & Golmohammadi, Davood, 2019. "Quality management in healthcare organizations: Empirical evidence from the baldrige data," International Journal of Production Economics, Elsevier, vol. 216(C), pages 133-144.
    6. Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.
    7. Lucile Veran, 2016. "La relation entre les coûts et la qualité des soins : une alliance profitable pour les établissements de santé ? The relationship between costs and quality of care : a profitable alliance for hospital," Working Papers CREGO 1160401, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    8. Ronald Ebenezer Essel, 2020. "Assessing Total Quality Management (TQM) Effect on Hospital Performance in Ghana Using a Non-Probabilistic Approach: The Case of Greater Accra Regional Hospital (GARH)," Metamorphosis: A Journal of Management Research, , vol. 19(1), pages 29-41, June.
    9. Nugus, Peter & Braithwaite, Jeffrey, 2010. "The dynamic interaction of quality and efficiency in the emergency department: Squaring the circle?," Social Science & Medicine, Elsevier, vol. 70(4), pages 511-517, February.
    10. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    11. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    12. Gordana Pejović & Jovan Filipović & Ljiljana Tasić & Valentina Marinković, 2016. "Towards medicines regulatory authorities' quality performance improvement: value for public health," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(1), pages 22-40, January.
    13. Macinati, Manuela S. & Rizzo, Marco G., 2014. "Budget goal commitment, clinical managers’ use of budget information and performance," Health Policy, Elsevier, vol. 117(2), pages 228-238.
    14. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.

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