IDEAS home Printed from https://ideas.repec.org/a/bjw/econen/v13y2023i2p145-160.html
   My bibliography  Save this article

The effect of the relationship between integrating information systems and total quality management on company organizational performance in Vietnam

Author

Listed:
  • Bui Thi Minh Thu

    (University of Economics - The University of Danang, Danang, Vietnam)

  • Nguyen Thi Bich Thu

    (University of Economics - The University of Danang, Danang)

Abstract

International competition has increased the importance of quality in the corporate world. The business world is more competitive than ever, with problems and pressure growing daily. Firms face challenges in maintaining and improving Organizational Performance (OP) as they strive to maintain competitive advantage. This difficulty could be convened using complete quality management principles (TQM). Numerous organizations have successfully implemented Total Quality Management using Information Systems (IS) (TQM). Many businesses have provided higher-quality goods and services because of information technology. Combining IS, and TQM is vital in increasing a company’s organizational performance. This study investigated the relationship between total quality management activities and information systems to improve organizational performance. Using 340 sample data from firms in Vietnam, the research model was constructed and evaluated to fit the Structural Equation Model analysis. The survey was carried out between March 1 and April 30, 2021. That is confirmed by the research, establishing future directions and consequences for theorists and practitioners. Quality management, information system, and organizational performance are key terms.

Suggested Citation

  • Bui Thi Minh Thu & Nguyen Thi Bich Thu, 2023. "The effect of the relationship between integrating information systems and total quality management on company organizational performance in Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 13(2), pages 145-160.
    • Handle: RePEc:bjw:econen:v:13:y:2023:i:2:p:145-160
    DOI: 10.46223/HCMCOUJS.econ.en.13.2.2250.2023
    as

    Download full text from publisher

    File URL: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/2250/1951
    Download Restriction: no
    File URL: https://libkey.io/10.46223/HCMCOUJS.econ.en.13.2.2250.2023?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Robert E. Quinn & Kim Cameron, 1983. "Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence," Management Science, INFORMS, vol. 29(1), pages 33-51, January.
    2. P. George Benson & Jayant V. Saraph & Roger G. Schroeder, 1991. "The Effects of Organizational Context on Quality Management: An Empirical Investigation," Management Science, INFORMS, vol. 37(9), pages 1107-1124, September.
    3. Thomas C. Powell & Anne Dent‐Micallef, 1997. "Information technology as competitive advantage: the role of human, business, and technology resources," Strategic Management Journal, Wiley Blackwell, vol. 18(5), pages 375-405, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Agnieszka Kuś & Dorota Grego-Planer, 2021. "A Model of Innovation Activity in Small Enterprises in the Context of Selected Financial Factors: The Example of the Renewable Energy Sector," Energies, MDPI, vol. 14(10), pages 1-17, May.
    2. Mohammad Safari & Zahra Kazemi Saraskanrood, 2023. "Drivers of the Target Financial Leverage and Speed of Adjustment in Small and Medium-Sized Companies at Different Stages of Life Cycle," European Journal of Studies in Management and Business, EUROKD, vol. 25, pages 16-31.
    3. Ammar Hussain & Minhas Akbar & Muhammad Kaleem Khan & Ahsan Akbar & Mirela Panait & Marian Catalin Voica, 2020. "When Does Earnings Management Matter? Evidence across the Corporate Life Cycle for Non-Financial Chinese Listed Companies," JRFM, MDPI, vol. 13(12), pages 1-19, December.
    4. Raquel Insa-Ciriza & Maria Pujol-Jover & Carme Riera-Prunera, 2014. "E-government: the youngest brother," ERSA conference papers ersa14p905, European Regional Science Association.
    5. Lynn E. Miller & Karen A. Simmons, 1992. "Differences in Management Practices of Founding and Nonfounding Chief Executives of Human Service Organizations," Entrepreneurship Theory and Practice, , vol. 16(4), pages 31-40, July.
    6. Owino O. Joseph & Francis Kibera, 2019. "Organizational Culture and Performance: Evidence From Microfinance Institutions in Kenya," SAGE Open, , vol. 9(1), pages 21582440198, March.
    7. Patrick G. Scott & Sanjay K. Pandey, 2000. "The influence of red tape on bureaucratic behavior: An experimental simulation," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 19(4), pages 615-633.
    8. Anne M. Mccarthy & David A. Krueger & Timothy S. Schoenecker, 1991. "Changes in the Time Allocation Patterns of Entrepreneurs," Entrepreneurship Theory and Practice, , vol. 15(2), pages 7-18, January.
    9. Pirozzi Maria Grazia & Agliata Francesco & Tuccillo Danilo & Pirozzi Francesco, 2021. "Defining the Integrated Performance Measurement Systems in Small and Medium Enterprises: An Advanced Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(12), pages 203-203, July.
    10. Sang-Lyul Ryu & Jayoun Won, 2022. "The Value Relevance of Operational Innovation: Insights from the Perspective of Firm Life Cycle," Sustainability, MDPI, vol. 14(4), pages 1-18, February.
    11. Benyamin M. Bergmann Lichtenstein & Candida G. Brush, 2001. "How Do “Resource Bundles†Develop and Change in New Ventures? A Dynamic Model and Longitudinal Exploration," Entrepreneurship Theory and Practice, , vol. 25(3), pages 37-58, April.
    12. Drogendijk, H.J., 2005. "The Development of Network Relations of MNC Subsidiaries : How Internal MNC and External (Local) Relations Evolve," Discussion Paper 2005-128, Tilburg University, Center for Economic Research.
    13. Ehiorobo Osa Abraham, 2020. "Assessing Financial Resource Capability on Insurance Claims Management in Nigeria: The Moderating Role of Information Technology," Studia Commercialia Bratislavensia, Sciendo, vol. 13(46), pages 279-291, December.
    14. Bernhard Fietz & Julia Hillmann & Edeltraud Guenther, 2021. "Cultural Effects on Organizational Resilience: Evidence from the NAFTA Region," Schmalenbach Journal of Business Research, Springer, vol. 73(1), pages 5-46, March.
    15. Colombelli, Alessandra, 2014. "The Impact of Top Management Team Characteristics on Firms Growth," Department of Economics and Statistics Cognetti de Martiis LEI & BRICK - Laboratory of Economics of Innovation "Franco Momigliano", Bureau of Research in Innovation, Complexity and Knowledge, Collegio 201412, University of Turin.
    16. Xosé H. Vázquez, 2004. "Allocating Decision Rights on the Shop Floor: A Perspective from Transaction Cost Economics and Organization Theory," Organization Science, INFORMS, vol. 15(4), pages 463-480, August.
    17. Hanna Silvola, 2008. "Design of MACS in growth and revival stages of the organizational life‐cycle," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 5(1), pages 27-47, March.
    18. Bayrak, Tuncay, 2018. "Evaluating large-scale IT investment decisions," Technology in Society, Elsevier, vol. 54(C), pages 128-138.
    19. Jha, Pradeep K. & Jha, Rakhi & Datt, Rajul & Guha, Sujoy K., 2011. "Entropy in good manufacturing system: Tool for quality assurance," European Journal of Operational Research, Elsevier, vol. 211(3), pages 658-665, June.
    20. Chuang, Shu-Hui & Lin, Hong-Nan, 2013. "The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan," International Journal of Information Management, Elsevier, vol. 33(2), pages 271-281.

    More about this item

    Keywords

    information system; organizational performance; total quality management;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • D20 - Microeconomics - - Production and Organizations - - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjw:econen:v:13:y:2023:i:2:p:145-160. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Vu Tuan Truong (email available below). General contact details of provider: https://journalofscience.ou.edu.vn/index.php/econ-en .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.