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The evaluation of the introduction of a quality management system: A process-oriented case study in a large rehabilitation hospital

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  • van Harten, Willem H.
  • Casparie, Ton F.
  • Fisscher, Olaf A. M.

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  • van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2002. "The evaluation of the introduction of a quality management system: A process-oriented case study in a large rehabilitation hospital," Health Policy, Elsevier, vol. 60(1), pages 17-37, April.
    • Handle: RePEc:eee:hepoli:v:60:y:2002:i:1:p:17-37
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    References listed on IDEAS

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    1. Casparie, Anton F. & M. Sluijs, Emmy & Wagner, Cordula & de Bakker, Dinny H., 1997. "Quality systems in Dutch health care institutions," Health Policy, Elsevier, vol. 42(3), pages 255-267, December.
    2. Pierre M. L. Pelzer & Dale J. Menkhaus & Glen D. Whipple & Ray A. Field & Shawn W. Moore, 1991. "Factors influencing consumer rankings of alternative retail beef packaging," Agribusiness, John Wiley & Sons, Ltd., vol. 7(3), pages 253-267.
    3. van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2000. "Methodological considerations on the assessment of the implementation of quality management systems," Health Policy, Elsevier, vol. 54(3), pages 187-200, December.
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    Cited by:

    1. Macinati, Manuela S., 2008. "The relationship between quality management systems and organizational performance in the Italian National Health Service," Health Policy, Elsevier, vol. 85(2), pages 228-241, February.
    2. Wagner, Cordula & Klein Ikkink, Karen & van der Wal, Gerrit & Spreeuwenberg, Peter & de Bakker, Dinny Herman & Groenewegen, Peter Paulus, 2006. "Quality management systems and clinical outcomes in Dutch nursing homes," Health Policy, Elsevier, vol. 75(2), pages 230-240, January.

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