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The effects of ICT use on employee's motivations: an empirical evaluation

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  • Ludivine Martin

    () (CEPS/INSTEAD, Luxembourg and CREM Rennes, France)

Abstract

Recent studies underline a positive impact of Information and Communication Technologies (ICT) and new work practices on firms' productivity. In order to obtain productivity gains, firms need to provide workers with sufficient incentives and to encourage motivations. Our econometric results, obtained with data at the individual level collected in Luxembourg in 2004-2005, indicate that Internet use allows for the creation of an enriching work environment that positively influences pure intrinsic motivations of the workers that share the preferences of their firm (insiders). These pure intrinsic motivations are crowded in when the firm provides positive incentives, and crowded out when the firm resorts to monitoring. Moreover, the results show that the virtualization of contact due to the resort of Internet communication instead of face-to-face communication decreases the development of a team spirit between workers. But the magnitude of this effect is smaller than the magnitude of the positive link of Internet use with workers' need of recognition. Concerning workers who think of themselves not as a part of the firm (outsiders), it appears that offering the access to the Internet to those workers does not influence their motivations.

Suggested Citation

  • Ludivine Martin, 2011. "The effects of ICT use on employee's motivations: an empirical evaluation," Economics Bulletin, AccessEcon, vol. 31(2), pages 1592-1605.
  • Handle: RePEc:ebl:ecbull:eb-11-00204
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    File URL: http://www.accessecon.com/Pubs/EB/2011/Volume31/EB-11-V31-I2-P147.pdf
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    References listed on IDEAS

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    1. Nathalie Greenan & Emmanuelle Walkowiak, 2005. "Informatique, organisation du travail et interactions sociales," Économie et Statistique, Programme National Persée, vol. 387(1), pages 35-63.
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    Cited by:

    1. Adel Ben youssef & Walid Hadhri & Hatem Mhenni, 2014. "Adoption of Information and Communication Technologies and New Organizational Practices in the Tunisian Manufacturing Sector," Economics Bulletin, AccessEcon, vol. 34(4), pages 2237-2252.
    2. Adel Ben Youssef & Ludivine Martin & Nessrine Omrani, 2014. "The Complementarities between Information Technologies Use, New Organizational Practices and Employees' Contextual Performance: Evidence from Europe in 2005 and 2010," Revue d'économie politique, Dalloz, vol. 124(4), pages 493-504.
    3. Gerten, Elisa & Beckmann, Michael & Bellmann, Lutz, 2018. "Controlling working crowds: The impact of digitalization on worker autonomy and monitoring across hierarchical levels," Working papers 2018/09, Faculty of Business and Economics - University of Basel.
    4. Adel Ben Youssef & Ludivine Martin & Nessrine Omrani, 2014. "The complementarities between Infomation and Communication Technologies Use, New Organizational Practices and Employee's Contextual Performance: Evidence from Europe in 2005 and 2010," Post-Print halshs-01068238, HAL.
    5. repec:bla:indres:v:56:y:2017:i:2:p:263-292 is not listed on IDEAS

    More about this item

    Keywords

    intrinsic motivations; extrinsic motivations; ICT; Internet; identity; incentives;

    JEL classification:

    • J8 - Labor and Demographic Economics - - Labor Standards
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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