IDEAS home Printed from https://ideas.repec.org/a/cog/socinc/v7y2019i1p164-172.html
   My bibliography  Save this article

Publicly-Researchable Accessibility Information: Problems, Prospects and Recommendations for Inclusion

Author

Listed:
  • Carol Kaufman-Scarborough

    (School of Business, Rutgers University-Camden, USA)

Abstract

Despite worldwide attempts to improve accessibility for consumers with disabilities, barriers still exist that exclude persons from consumer participation in daily life. Although legislation and lawsuits have addressed this issue, marketplaces designed for able-bodied persons are commonplace with minimal accessibility standards tied to costs rather than the needs of this overlooked group. The present article examines a seemingly obvious, but understudied aspect of inclusion: the provision of publicly-researchable accessibility information. Ironically, businesses and public venues may create accessible spaces, yet fail to provide the level of detail needed by consumers with disabilities when planning a shopping excursion, dinner and entertainment, or travel and overnight stays. That is, the provision of factual accessibility content has lagged and is not required by law. This article reports on an exploratory study in the United States that examined the accuracy and completeness of publicly-researchable accessibility information for restaurant and entertainment venues in a large metropolitan area in the Northeastern United States. Observations were gathered from websites and social media of specific venues, as well as travel rating services like TripAdvisor. Findings were mixed. While some venues provided full and factual accessibility information, others revealed just the opposite both in online and follow-up telephone interviews. Implications are discussed along with recommendations for future study.

Suggested Citation

  • Carol Kaufman-Scarborough, 2019. "Publicly-Researchable Accessibility Information: Problems, Prospects and Recommendations for Inclusion," Social Inclusion, Cogitatio Press, vol. 7(1), pages 164-172.
    • Handle: RePEc:cog:socinc:v:7:y:2019:i:1:p:164-172
    as

    Download full text from publisher

    File URL: https://www.cogitatiopress.com/socialinclusion/article/view/1651
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bettman, James R & Luce, Mary Frances & Payne, John W, 1998. "Constructive Consumer Choice Processes," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 25(3), pages 187-217, December.
    2. Echo Wen Wan & Jing Xu & Ying Ding, 2014. "To Be or Not to Be Unique? The Effect of Social Exclusion on Consumer Choice," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(6), pages 1109-1122.
    3. Johnson, Richard D & Levin, Irwin P, 1985. "More than Meets the Eye: The Effect of Missing Information on Purchase Evaluations," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 12(2), pages 169-177, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kirsi Laitala & Anita Borch, 2019. "People with Disabilities: The Overlooked Consumers," Social Inclusion, Cogitatio Press, vol. 7(1), pages 111-113.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. van Herpen, H.W.I. & Pieters, R., 2000. "Assortment Variety : Attribute versus Product-Based," Other publications TiSEM 5743e33b-4f0b-4149-8d20-6, Tilburg University, School of Economics and Management.
    2. van Herpen, H.W.I. & Pieters, R., 2000. "Assortment Variety : Attribute versus Product-Based," Discussion Paper 2000-58, Tilburg University, Center for Economic Research.
    3. Popkowski Leszczyc, Peter T.L. & Pracejus, John W. & Shen, Yingtao, 2008. "Why more can be less: An inference-based explanation for hyper-subadditivity in bundle valuation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(2), pages 233-246, March.
    4. Hyowon Kim & Dong Soo Kim & Greg M. Allenby, 2020. "Benefit Formation and Enhancement," Quantitative Marketing and Economics (QME), Springer, vol. 18(4), pages 419-468, December.
    5. Martinovici, A., 2019. "Revealing attention - how eye movements predict brand choice and moment of choice," Other publications TiSEM 7dca38a5-9f78-4aee-bd81-c, Tilburg University, School of Economics and Management.
    6. James Agarwal & Wayne DeSarbo & Naresh K. Malhotra & Vithala Rao, 2015. "An Interdisciplinary Review of Research in Conjoint Analysis: Recent Developments and Directions for Future Research," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 2(1), pages 19-40, March.
    7. Greenacre, Luke & Martin, James & Patrick, Sarah & Jaeger, Victoria, 2016. "Boundaries of the centrality effect during product choice," Journal of Retailing and Consumer Services, Elsevier, vol. 32(C), pages 32-38.
    8. Somerville, Jason & McGowan, Féidhlim, 2016. "Can chocolate cure blindness? Investigating the effect of preference strength and incentives on the incidence of Choice Blindness," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 61(C), pages 1-11.
    9. Charles Cunningham & Ken Deal & Yvonne Chen, 2010. "Adaptive Choice-Based Conjoint Analysis," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 3(4), pages 257-273, December.
    10. Ting Li & Robert J. Kauffman & Eric van Heck & Peter Vervest & Benedict G. C. Dellaert, 2014. "Consumer Informedness and Firm Information Strategy," Information Systems Research, INFORMS, vol. 25(2), pages 345-363, June.
    11. Blut, Markus & Chowdhry, Nivriti & Mittal, Vikas & Brock, Christian, 2015. "E-Service Quality: A Meta-Analytic Review," Journal of Retailing, Elsevier, vol. 91(4), pages 679-700.
    12. Popkowski Leszczyc, Peter T.L. & Qiu, Chun & He, Yongfu, 2009. "Empirical Testing of the Reference-Price Effect of Buy-Now Prices in Internet Auctions," Journal of Retailing, Elsevier, vol. 85(2), pages 211-221.
    13. repec:cup:judgdm:v:11:y:2016:i:1:p:40-47 is not listed on IDEAS
    14. Mai, Nhat Chi, 2018. "도이모이 이후 베트남의 주거 이동, 선택, 가격 결정요인 연구: 호치민시 사례 중심으로," OSF Preprints 6kdfy, Center for Open Science.
    15. Ary José A. de Souza-Jr. & Flávio Terto, 2021. "The propensity to adaptation under the new era of climate changes," Working Papers REM 2021/0167, ISEG - Lisbon School of Economics and Management, REM, Universidade de Lisboa.
    16. Michael G. Luchs & Minu Kumar, 2017. "“Yes, but this Other One Looks Better/Works Better”: How do Consumers Respond to Trade-offs Between Sustainability and Other Valued Attributes?," Journal of Business Ethics, Springer, vol. 140(3), pages 567-584, February.
    17. Moslehpour, Massoud & Lin, Yi Hsin & Nguyen, Thi Le Huyen, 2017. "Top purchase intention priorities of Vietnamese LCC passengers: Expectations and satisfaction," MPRA Paper 81635, University Library of Munich, Germany.
    18. Puccinelli, Nancy M. & Goodstein, Ronald C. & Grewal, Dhruv & Price, Robert & Raghubir, Priya & Stewart, David, 2009. "Customer Experience Management in Retailing: Understanding the Buying Process," Journal of Retailing, Elsevier, vol. 85(1), pages 15-30.
    19. Charalampia N. Anastasiou & Kiriaki M. Keramitsoglou & Nikos Kalogeras & Maria I. Tsagkaraki & Ioanna Kalatzi & Konstantinos P. Tsagarakis, 2017. "Can the “Euro-Leaf” Logo Affect Consumers’ Willingness-To-Buy and Willingness-To-Pay for Organic Food and Attract Consumers’ Preferences? An Empirical Study in Greece," Sustainability, MDPI, vol. 9(8), pages 1-17, August.
    20. Simonson, Itamar & Drolet, Aimee L., 2003. "Anchoring Effects on Consumers' Willingness-to-Pay and Willingness-to-Accept," Research Papers 1787, Stanford University, Graduate School of Business.
    21. Drew Fudenberg & David K. Levine & Zacharias Maniadis, 2012. "On the Robustness of Anchoring Effects in WTP and WTA Experiments," American Economic Journal: Microeconomics, American Economic Association, vol. 4(2), pages 131-145, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cog:socinc:v:7:y:2019:i:1:p:164-172. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: António Vieira (email available below). General contact details of provider: https://www.cogitatiopress.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.