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Brand Equity In A Digital Age: Systematic Literature Review

Author

Listed:
  • Branka Dropulic

    (University of Zagreb, Faculty of Economics & Business)

  • Zoran Krupka

    (University of Zagreb, Faculty of Economics & Business)

  • Goran Vlasic

    (University of Zagreb, Faculty of Economics & Business)

Abstract

Keller’s seminal paper on “Conceptualizing, Measuring and Managing Customer-Based Brand Equity†published in 1993 in the Journal of Marketing represents a starting point for researching the brand equity construct. However, in the last 10 years, with tremendous development of (communication) technology and, lately, with COVID-19 pandemic, things have changed and most brands moved their businesses to the on-line environment. Because of that, the concept of brand equity should be reconsidered. This paper reviews literature on brand equity in digital era by spotting gaps and finding fruitful areas for future research. To that end, bibliometric analysis followed by a narrative review of articles published in the Web of Science database is conducted. The paper will contribute to the brand management literature by offering streams for new research.

Suggested Citation

  • Branka Dropulic & Zoran Krupka & Goran Vlasic, 2022. "Brand Equity In A Digital Age: Systematic Literature Review," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 31(1), pages 277-302, june.
    • Handle: RePEc:avo:emipdu:v:31:y:2022:i:1:p:277-302
    DOI: 10.17818/EMIP/2022/1.13
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    References listed on IDEAS

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    1. Holger J. Schmidt & Carsten Baumgarth, 2018. "Strengthening internal brand equity with brand ambassador programs: development and testing of a success factor model," Journal of Brand Management, Palgrave Macmillan, vol. 25(3), pages 250-265, May.
    2. Travis Tae Oh & Kevin Lane Keller & Scott A. Neslin & David J. Reibstein & Donald R. Lehmann, 2020. "The past, present, and future of brand research," Marketing Letters, Springer, vol. 31(2), pages 151-162, September.
    3. Dariyoush Jamshidi & Yousef Keshavarz & Fazlollah Kazemi & Moghaddaseh Mohammadian, 2018. "Mobile banking behavior and flow experience," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 45(1), pages 57-81, January.
    4. Bruno Godey & Aikaterini Manthiou & Daniele Pederzoli & Joonas Rokka & Gaetano Aiello & Raffaele Donvito & Rahul Singh, 2016. "Social media marketing efforts of luxury brands : Influence on brand equity and consumer behavior," Post-Print hal-02313434, HAL.
    5. Thomas Davenport & Abhijit Guha & Dhruv Grewal & Timna Bressgott, 2020. "How artificial intelligence will change the future of marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 24-42, January.
    6. Javornik, Ana, 2016. "Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 252-261.
    7. Godey, Bruno & Manthiou, Aikaterini & Pederzoli, Daniele & Rokka, Joonas & Aiello, Gaetano & Donvito, Raffaele & Singh, Rahul, 2016. "Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior," Journal of Business Research, Elsevier, vol. 69(12), pages 5833-5841.
    8. Kyung Hoon Kim & Eunju Ko & Sang Jin Kim & Qi Jiang, 2021. "Digital service innovation, customer engagement, and customer equity in AR marketing," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 31(3), pages 453-466, July.
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    Cited by:

    1. Lorena Pikl, 2025. "Systematic Literature Review Of Paradox Mindset: A Bibliometric And Visualization Analysis," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 34(2), pages 563-580, november.
    2. Lana Vinko & Irena Konecki & Ksenija Vukovic, 2024. "Comparison Of The Activities Of Commercial And Social Entrepreneurs On Facebook," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 33(1), pages 327-345, june.

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    Keywords

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    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M37 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Advertising
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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