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The Impact of Online Product Reviews on Product Returns

Citations

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Cited by:

  1. Xuying Zhao & Hong Guo & Gangshu Cai & Subhajyoti Bandyopadhyay, 2021. "The Role of Expectation–Reality Discrepancy in Service Contracts," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4160-4175, November.
  2. Christoph Rohde & Alexander Kupfer & Steffen Zimmermann, 2022. "Explaining reviewing effort: Existing reviews as potential driver," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1169-1185, September.
  3. Liu, Yong & Gan, Wen-xue & Zhang, Qi, 2021. "Decision-making mechanism of online retailer based on additional online comments of consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  4. Xue‐ge Guo & Yong Liu & Zhen‐juan Xia, 2023. "Decision analysis and coordination of dual supply chain with retailer's offline return service and online reviews," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(1), pages 322-335, January.
  5. Zheng, Lili, 2021. "The classification of online consumer reviews: A systematic literature review and integrative framework," Journal of Business Research, Elsevier, vol. 135(C), pages 226-251.
  6. Hang Yin & Shuang Zheng & William Yeoh & Jie Ren, 2021. "How online review richness impacts sales: An attribute substitution perspective," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 72(7), pages 901-917, July.
  7. Yi, Sangyoon & Kim, Dongyeon & Ju, Jaehyeon, 2022. "Recommendation technologies and consumption diversity: An experimental study on product recommendations, consumer search, and sales diversity," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
  8. Sun, Miao & Chen, Jing & Tian, Ye & Yan, Yufei, 2021. "The impact of online reviews in the presence of customer returns," International Journal of Production Economics, Elsevier, vol. 232(C).
  9. Necati Ertekin & Michael E. Ketzenberg & Gregory R. Heim, 2020. "Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1232-1255, May.
  10. Huang, Shupeng & Potter, Andrew & Eyers, Daniel & Li, Qinyun, 2021. "The influence of online review adoption on the profitability of capacitated supply chains," Omega, Elsevier, vol. 105(C).
  11. Gauri, Dinesh K. & Jindal, Rupinder P. & Ratchford, Brian & Fox, Edward & Bhatnagar, Amit & Pandey, Aashish & Navallo, Jonathan R. & Fogarty, John & Carr, Stephen & Howerton, Eric, 2021. "Evolution of retail formats: Past, present, and future," Journal of Retailing, Elsevier, vol. 97(1), pages 42-61.
  12. Arzum Akkaş & Nachiketa Sahoo, 2020. "Reducing Product Expiration by Aligning Salesforce Incentives: A Data‐driven Approach," Production and Operations Management, Production and Operations Management Society, vol. 29(8), pages 1992-2009, August.
  13. Menghan Sun & Jichang Zhao, 2020. "How do online consumers review negatively?," Papers 2004.13463, arXiv.org.
  14. Joshi, Raunak & Basu, Sumanta & Jonnalagedda, Sreelata & Avittathur, Balram, 2023. "Multichannel retailer’s channel choice and product pricing: Influence of investment in fit-disclosing technology by competing retailers," International Journal of Production Economics, Elsevier, vol. 262(C).
  15. Wanshu Niu & Liqiang Huang & Xixi Li & Jie Zhang & Mingliang Chen, 2023. "Beyond the review information: an investigation of individual- and group-based presentation forms of review information," Information Technology and Management, Springer, vol. 24(2), pages 159-176, June.
  16. Verena Dorner & Marcus Giamattei & Matthias Greiff, 2020. "The Market for Reviews: Strategic Behavior of Online Product Reviewers with Monetary Incentives," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(3), pages 397-435, July.
  17. Schulz, Petra & Shehu, Edlira & Clement, Michel, 2019. "When consumers can return digital products: Influence of firm- and consumer-induced communication on the returns and profitability of news articles," International Journal of Research in Marketing, Elsevier, vol. 36(3), pages 454-470.
  18. Qin, Xuelian & Liu, Zhixue & Tian, Lin, 2020. "The strategic analysis of logistics service sharing in an e-commerce platform," Omega, Elsevier, vol. 92(C).
  19. Fine F. Leung & Flora F. Gu & Robert W. Palmatier, 2022. "Online influencer marketing," Journal of the Academy of Marketing Science, Springer, vol. 50(2), pages 226-251, March.
  20. Jung Ah Han & Elea McDonnell Feit & Shuba Srinivasan, 2020. "Can negative buzz increase awareness and purchase intent?," Marketing Letters, Springer, vol. 31(1), pages 89-104, March.
  21. Ni Huang & Tianshu Sun & Peiyu Chen & Joseph M. Golden, 2019. "Word-of-Mouth System Implementation and Customer Conversion: A Randomized Field Experiment," Information Systems Research, INFORMS, vol. 30(3), pages 805-818, September.
  22. Fan, Huirong & Khouja, Moutaz & Gao, Jie & Zhou, Jing, 2023. "Incorporating social learning into the optimal return and pricing decisions of online retailers," Omega, Elsevier, vol. 118(C).
  23. Ratchford, Brian & Soysal, Gonca & Zentner, Alejandro & Gauri, Dinesh K., 2022. "Online and offline retailing: What we know and directions for future research," Journal of Retailing, Elsevier, vol. 98(1), pages 152-177.
  24. Sambit Tripathi & Amit V. Deokar & Haya Ajjan, 2022. "Understanding the Order Effect of Online Reviews: A Text Mining Perspective," Information Systems Frontiers, Springer, vol. 24(6), pages 1971-1988, December.
  25. Duong, Quang Huy & Zhou, Li & Meng, Meng & Nguyen, Truong Van & Ieromonachou, Petros & Nguyen, Duy Tiep, 2022. "Understanding product returns: A systematic literature review using machine learning and bibliometric analysis," International Journal of Production Economics, Elsevier, vol. 243(C).
  26. Danni Zhang & Regina Frei & Gary Wills & Enrico Gerding & Steffen Bayer & Prince Kwame Senyo, 2023. "Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4636-4661, November.
  27. Bingsheng Liu & Wenwen Zhu & Yinghua Shen & Yuan Chen & Tao Wang & Fengwen Chen & Maggie Wenjing Liu & Shi‐Hao Zhou, 2022. "A study about return policies in the presence of consumer social learning," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2571-2587, June.
  28. Ina Garnefeld & Sabrina Helm & Ann-Kathrin Grötschel, 2020. "May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviews," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 805-820, December.
  29. Björn Stöcker & Daniel Baier & Benedikt M. Brand, 2021. "New insights in online fashion retail returns from a customers’ perspective and their dynamics," Journal of Business Economics, Springer, vol. 91(8), pages 1149-1187, October.
  30. Daria Dzyabura & Siham El Kihal & John R. Hauser & Marat Ibragimov, 2023. "Leveraging the Power of Images in Managing Product Return Rates," Marketing Science, INFORMS, vol. 42(6), pages 1125-1142, November.
  31. Li, Yimeng & Xiong, Yu & Mariuzzo, Franco & Xia, Senmao, 2021. "The underexplored impacts of online consumer reviews: Pricing and new product design strategies in the O2O supply chain," International Journal of Production Economics, Elsevier, vol. 237(C).
  32. Jia Wang & Xijia Huang, 2018. "The Optimal Carbon Reduction and Return Strategies under Carbon Tax Policy," Sustainability, MDPI, vol. 10(7), pages 1-14, July.
  33. El Kihal, Siham & Nurullayev, Namig & Schulze, Christian & Skiera, Bernd, 2021. "A Comparison of Return Rate Calculation Methods: Evidence from 16 Retailers," Journal of Retailing, Elsevier, vol. 97(4), pages 676-696.
  34. Kummer, Michael E. & Laitenberger, Ulrich & Rich, Cyrus E. & Hughes, Danny R. & Ayer, Turgay, 2021. "Healthy reviews! Online physician ratings reduce healthcare interruptions," ZEW Discussion Papers 21-075, ZEW - Leibniz Centre for European Economic Research.
  35. Jiaming Fang & Lixue Hu & Xiangqian Liu & Victor R. Prybutok, 2022. "Impact of air quality on online restaurant review comprehensiveness," Electronic Commerce Research, Springer, vol. 22(4), pages 1035-1058, December.
  36. Jian Liu & Xinyue Sun & Yanyan Liu, 2022. "Products pricing and return strategies for the dual channel retailers," Operational Research, Springer, vol. 22(4), pages 3841-3867, September.
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