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SOA development and service identification: A case study on method use, context and success factors


  • Börner, René
  • Goeken, Matthias
  • Rabhi, Fethi


Although SOA development and service identification are widely discussed among academics and practitioners alike, little is known about how they are performed in practice. Thus, this paper investigates how SOA development and service identification work in real-life projects. An explorative single case study analysis is chosen as research methodology. It analyzes the ADAGE project, in which researchers implemented a service-oriented architecture in an Australian company. Furthermore, a situation-specific research process is developed. Elements of grounded theory and interpretative techniques are used to analyze interviews and documentations and to generalize the findings. Subsequently, 16 observations that describe SOA development and service identification in the ADAGE case are identified. Through generalization, these observations are transformed into hypotheses. In order to guide this generalization, both principles of interpretative field studies as well as abstraction mechanisms of conceptual modeling are utilized. The analysis of data and the generalization are accompanied by permanent comparison to discussions in related literature. A set of model fragments illustrating relationships of certain concepts and abstract categories are a major result of this case study. Aditionally, a number of opportunities for further research are outlined.

Suggested Citation

  • Börner, René & Goeken, Matthias & Rabhi, Fethi, 2012. "SOA development and service identification: A case study on method use, context and success factors," Frankfurt School - Working Paper Series 189, Frankfurt School of Finance and Management.
  • Handle: RePEc:zbw:fsfmwp:189

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    References listed on IDEAS

    1. Orlikowski, Wanda J. (Wanda Janina), 1993. "CASE tools as organizational change : investigating incremental and radical changes in systems development," Working papers WP 3579-93., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    2. Fethi A. Rabhi & Adnene Guabtni & Lawrence Yao, 2009. "A data model for processing financial market and news data," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 3(4), pages 387-403.
    3. Vergidis, K. & Turner, C.J. & Tiwari, A., 2008. "Business process perspectives: Theoretical developments vs. real-world practice," International Journal of Production Economics, Elsevier, vol. 114(1), pages 91-104, July.
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    Cited by:

    1. Inklaar, Robert & Koetter, Michael & Noth, Felix, 2012. "Who's afraid of big bad banks? Bank competition, SME, and industry growth," Frankfurt School - Working Paper Series 197, Frankfurt School of Finance and Management.
    2. Boeing, Philipp & Mueller, Elisabeth & Sandner, Philipp, 2012. "What makes Chinese firms productive? Learning from indigenous and foreign sources of knowledge," Frankfurt School - Working Paper Series 196, Frankfurt School of Finance and Management.
    3. Alexander Libman & Vladimir Kozlov & André Schultz, 2012. "Roving Bandits in Action: Outside Option and Governmental Predation in Autocracies," Kyklos, Wiley Blackwell, vol. 65(4), pages 526-562, November.
    4. Böing, Philipp & Müller, Elisabeth, 2012. "Technological Capabilities of Chinese Enterprises: Who is Going to Compete Abroad?," Annual Conference 2012 (Goettingen): New Approaches and Challenges for the Labor Market of the 21st Century 62081, Verein für Socialpolitik / German Economic Association.

    More about this item


    Service-oriented Architectures; Service Identification; Business Process Management; Web Services; Case Study Research;

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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