Segmenting Graduate Consumers of Higher Education in Tourism: An Extension of the ECSI Model
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References listed on IDEAS
- Carsten Hahn & Michael D. Johnson & Andreas Herrmann & Frank Huber, 2002. "Capturing Customer Heterogeneity Using A Finite Mixture Pls Approach," Schmalenbach Business Review (sbr), LMU Munich School of Management, vol. 54(3), pages 243-269, July.
- Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
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KeywordsECSI; Segmentation; Higher Education; Employability;
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2012-08-23 (All new papers)
- NEP-EDU-2012-08-23 (Education)
- NEP-LAB-2012-08-23 (Labour Economics)
- NEP-MKT-2012-08-23 (Marketing)
- NEP-TUR-2012-08-23 (Tourism Economics)
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