IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/96681.html
   My bibliography  Save this paper

Ranking of company performance indicators for managerial decision making purposes with application of the Delphi method

Author

Listed:
  • Gawlik, Remigiusz

Abstract

The objective of the paper is to analyse the usefulness of various qualitative and quantitative indicators of economic condition of companies for managerial decision-making purposes. The research target group were medium- and high level executives of small and medium enterprises with Polish and foreign capital, operating locally and internationally. The research methodology included: (i) Delphi questionnaire for quantitative data gathering; (ii) two-stage direct semi-structured interviews for initial reduction of number of indexes and to provide qualitative context for gathered data; (iii) ABC method (Pareto-Lorenz diagram) for presentation and interpretation of findings. In result a set of universal indicators has been determined, counting such indexes as: (i) flexibility, (ii) level of income; (iii) number of clients; (iv) survival ratio. Practical implication is a faster and more accurate choice of indexes enhancing the speed and efficiency of managerial decision-making. Further research should be directed towards the elaboration of a multicriteria decision-making model, which would allow to incorporate various types of indicators of company’s development, including the qualitative and quantitative ones. Research limitations come mainly from limited representativeness of chosen enterprises (they could be more specifically narrowed) and respondents. Presented research contributes to the increase of applicability of scientific tools for enhancement of managerial decision-making. Added value comes from addressing the need of managers for ease and rapidity of use of scientific decision-making methods.

Suggested Citation

  • Gawlik, Remigiusz, 2019. "Ranking of company performance indicators for managerial decision making purposes with application of the Delphi method," MPRA Paper 96681, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:96681
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/96681/1/MPRA_paper_96681.pdf
    File Function: original version
    Download Restriction: no

    References listed on IDEAS

    as
    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. repec:krk:eberjl:v:5:y:2017:i:2:p:195-210 is not listed on IDEAS
    3. Marisa Ramírez Alesón & Manuel Espitia Escuer, 2002. "The impact of product diversification strategy on the corporate performance of large Spanish firms," Spanish Economic Review, Springer;Spanish Economic Association, vol. 4(2), pages 119-137.
    4. repec:krk:eberjl:v:4:y:2016:i:1:p:181-191 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    managerial decision-making; enterprise development indicators; business management; small and medium enterprises;

    JEL classification:

    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:96681. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Joachim Winter). General contact details of provider: http://edirc.repec.org/data/vfmunde.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.