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Ranking of company performance indicators for managerial decision making purposes with application of the Delphi method


  • Gawlik, Remigiusz


The objective of the paper is to analyse the usefulness of various qualitative and quantitative indicators of economic condition of companies for managerial decision-making purposes. The research target group were medium- and high level executives of small and medium enterprises with Polish and foreign capital, operating locally and internationally. The research methodology included: (i) Delphi questionnaire for quantitative data gathering; (ii) two-stage direct semi-structured interviews for initial reduction of number of indexes and to provide qualitative context for gathered data; (iii) ABC method (Pareto-Lorenz diagram) for presentation and interpretation of findings. In result a set of universal indicators has been determined, counting such indexes as: (i) flexibility, (ii) level of income; (iii) number of clients; (iv) survival ratio. Practical implication is a faster and more accurate choice of indexes enhancing the speed and efficiency of managerial decision-making. Further research should be directed towards the elaboration of a multicriteria decision-making model, which would allow to incorporate various types of indicators of company’s development, including the qualitative and quantitative ones. Research limitations come mainly from limited representativeness of chosen enterprises (they could be more specifically narrowed) and respondents. Presented research contributes to the increase of applicability of scientific tools for enhancement of managerial decision-making. Added value comes from addressing the need of managers for ease and rapidity of use of scientific decision-making methods.

Suggested Citation

  • Gawlik, Remigiusz, 2019. "Ranking of company performance indicators for managerial decision making purposes with application of the Delphi method," MPRA Paper 96681, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:96681

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    References listed on IDEAS

    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. repec:krk:eberjl:v:5:y:2017:i:2:p:195-210 is not listed on IDEAS
    3. Marisa Ramírez Alesón & Manuel Espitia Escuer, 2002. "The impact of product diversification strategy on the corporate performance of large Spanish firms," Spanish Economic Review, Springer;Spanish Economic Association, vol. 4(2), pages 119-137.
    4. repec:krk:eberjl:v:4:y:2016:i:1:p:181-191 is not listed on IDEAS
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    More about this item


    managerial decision-making; enterprise development indicators; business management; small and medium enterprises;

    JEL classification:

    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics


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