IDEAS home Printed from
   My bibliography  Save this paper

Determinants of Banking Competitiveness at the Level of Resources, Skills and Abilities: An Empirical Study


  • Ferreira, João
  • Marques, Carla
  • Azevedo, Carlos


Considering the deep transformations that the banking sector has been experiencing in recent years at a competitive level, this research focuses on identifying the determinants of competitiveness and the variables affecting the same, regarding the level of resources, capabilities and competencies of the local branches. This study focuses in particular on the analysis of the determinants of competitiveness of a specific type of company (agency) in a particular sector (Commercial banking). The research studied all the 40 bank branches of the financial institution Caixa Geral de Depósitos (CGD) located in the districts of Castelo Branco and Guarda (Portugal). Given the results of the study, it was possible to assess the perception of internal employees in relation to the critical determinants of competitiveness. It was further observed that the competitiveness of banks differs according to the evaluation of performance, with the planning of activities of human resources with the system of incentives and with the motivation of their managers. As to possible differences in perception between the various commercial managements involved, there were no significant differences on the factors of competitiveness.

Suggested Citation

  • Ferreira, João & Marques, Carla & Azevedo, Carlos, 2010. "Determinants of Banking Competitiveness at the Level of Resources, Skills and Abilities: An Empirical Study," MPRA Paper 23467, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:23467

    Download full text from publisher

    File URL:
    File Function: original version
    Download Restriction: no

    References listed on IDEAS

    1. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and Sustainability of Competitive Advantage," Management Science, INFORMS, vol. 35(12), pages 1504-1511, December.
    2. Cooke, Philip, 2001. "Regional Innovation Systems, Clusters, and the Knowledge Economy," Industrial and Corporate Change, Oxford University Press, vol. 10(4), pages 945-974, December.
    3. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and the Sustainability of Competitive Advantage: Reply," Management Science, INFORMS, vol. 35(12), pages 1514-1514, December.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Competitiveness; Resources and capabilities; Skills; Competitive advantage; Human capital; Banking.;

    JEL classification:

    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • L19 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Other
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • L00 - Industrial Organization - - General - - - General


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:23467. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Joachim Winter). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.