Competitiveness, resources, and capabilities: empirical evidence from retail banking
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- Marjan S. Jalali & Fernando A. F. Ferreira & João J. M. Ferreira & Ieva Meidutė-Kavaliauskienė, 2016. "Integrating Metacognitive and Psychometric Decision-Making Approaches for Bank Customer Loyalty Measurement," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 815-837, July.
- Zanna Aa & Josée Bloemer & Jörg Henseler, 2015. "Using customer contact centres as relationship marketing instruments," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 185-208, June.
- Eric H. Y. Koh & Mohan V. Avvari & Kim Hua Tan, 2016. "An integrated framework for competency development: perspectives of risk managers in banks," Service Business, Springer;Pan-Pacific Business Association, vol. 10(3), pages 581-602, September.
- Alexandre Momparler & Carlos Lassala & Domingo Ribeiro, 2013. "Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 641-663, December.
More about this item
KeywordsCompetitiveness; Resources and capabilities; Skills; Competitive advantage; Human capital; Banking sector;
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