Satisfaction of Patients in Health Care: Some Critical Issues with Research Projects that Measure Satisfaction
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References listed on IDEAS
- Zeelenberg, M. & Pieters, R., 2004. "Beyond valence in customer dissatisfaction : A review and new findings on behavioral responses to regret and disappointment in failed services," Other publications TiSEM 7bfb4aa9-cba7-4786-850d-1, Tilburg University, School of Economics and Management.
- Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
- Michael C. Jensen & William H. Meckling, 1994. "The Nature Of Man," Journal of Applied Corporate Finance, Morgan Stanley, vol. 7(2), pages 4-19.
- Dustin J. Bluhm & Wendy Harman & Thomas W. Lee & Terence R. Mitchell, 2011. "Qualitative Research in Management: A Decade of Progress," Journal of Management Studies, Wiley Blackwell, vol. 48(8), pages 1866-1891, December.
- Zeelenberg, Marcel & Pieters, Rik, 2004. "Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services," Journal of Business Research, Elsevier, vol. 57(4), pages 445-455, April.
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More about this item
Keywordsvirtual satisfaction of patients; formulating research questions; appropriate research design; credibility of research projects;
- M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
- M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2013-09-06 (All new papers)
- NEP-HEA-2013-09-06 (Health Economics)
- NEP-PPM-2013-09-06 (Project, Program & Portfolio Management)
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