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The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition

Listed author(s):
  • Dulleck, Uwe

    ()

    (Queensland University of Technology)

  • Kerschbamer, Rudolf

    ()

    (University of Innsbruck)

  • Sutter, Matthias

    ()

    (Max Planck Institute for Research on Collective Goods)

Credence goods markets are characterized by asymmetric information between sellers and consumers that may give rise to inefficiencies, such as under- and overtreatment or market break-down. We study in a large experiment with 936 participants the determinants for efficiency in credence goods markets. While theory predicts that either liability or verifiability yields efficiency, we find that liability has a crucial, but verifiability only a minor effect. Allowing sellers to build up reputation has little influence, as predicted. Seller competition drives down prices and yields maximal trade, but does not lead to higher efficiency as long as liability is violated.

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Paper provided by Institute for the Study of Labor (IZA) in its series IZA Discussion Papers with number 4030.

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Length: 67 pages
Date of creation: Feb 2009
Handle: RePEc:iza:izadps:dp4030
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