Le contrôle des temps et des délais dans les services communaux
The study of delivery and waiting times management in public services of two innovative municipal corporations reveals which activities could be driven with classical concepts and tools of services management control and specific public activities for which instrumental transfer from private firms is not so convincing.
|Date of creation:||10 May 2011|
|Date of revision:|
|Publication status:||Published in Comptabilités, économie et société, May 2011, Montpellier, France. pp.cd-rom, 2011|
|Note:||View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-00650556|
|Contact details of provider:|| Web page: https://hal.archives-ouvertes.fr/|
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