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Le contrôle des temps et des délais dans les services communaux

  • François Meyssonnier

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Université de Nantes : EA4272)

  • Caroline Tahar

    ()

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Université de Nantes : EA4272)

Registered author(s):

    L'étude de la gestion des temps et des délais dans les services communaux de deux mairies françaises innovantes permet de mettre en évidence les activités qui peuvent être pilotées avec les concepts et les outils classiques du contrôle de gestion des services et les activités plus spécifiquement liées au caractère public pour lesquelles le transfert instrumental en provenance des entreprises privées est moins convainquant.

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    Paper provided by HAL in its series Working Papers with number hal-00693398.

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    Date of creation: 02 May 2012
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    Handle: RePEc:hal:wpaper:hal-00693398
    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00693398
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    1. K.J. Klassen & T.R. Rohleder, 2001. "Combining Operations and Marketing to Manage Capacity and Demand in Services," The Service Industries Journal, Taylor & Francis Journals, vol. 21(2), pages 1-30, April.
    2. Chenhall, Robert H., 2003. "Management control systems design within its organizational context: findings from contingency-based research and directions for the future," Accounting, Organizations and Society, Elsevier, vol. 28(2-3), pages 127-168.
    3. Kenneth J Klassen & Randolph M Russell & James J Chrisman, 1998. "Efficiency and Productivity Measures for High Contact Services," The Service Industries Journal, Taylor & Francis Journals, vol. 18(4), pages 1-18, October.
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