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Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture

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  • Burrell Darrell Norman

    (Florida Institute of Technology, Melbourne Florida, USA)

Abstract

Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.

Suggested Citation

  • Burrell Darrell Norman, 2020. "Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 11(2), pages 100-114, August.
    • Handle: RePEc:vrs:hjobpa:v:11:y:2020:i:2:p:100-114:n:8
    DOI: 10.2478/hjbpa-2020-0022
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    References listed on IDEAS

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    1. J. Lee Whittington & Simone Meskelis & Enoch Asare & Sri Beldona, 2017. "Enhancing Employee Engagement," Springer Books, Springer, number 978-3-319-54732-9, December.
    2. Hogan, Suellen J. & Coote, Leonard V., 2014. "Organizational culture, innovation, and performance: A test of Schein's model," Journal of Business Research, Elsevier, vol. 67(8), pages 1609-1621.
    3. Zschirnt, Eva & Ruedin, Didier, 2016. "Ethnic discrimination in hiring decisions: A meta-analysis of correspondence tests 1990–2015," EconStor Preprints 142176, ZBW - Leibniz Information Centre for Economics.
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