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Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry

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  • Pim Den Hertog
  • Faïz Gallouj
  • Jeroen Segers

Abstract

This article presents the findings of a survey among 613 firms in the Dutch hospitality industry adopting a demarcation perspective. The paper illustrates that innovation in this service industry is much higher and more varied than regularly reported. It further indicates that innovation activities in ‘low-tech industries’ can be in place with less formalized forms of (service) innovation management. Finally, it is shown that a higher innovation intensity is associated with better firm performance. Based on this, some implications for managing innovation in the hospitality industry are discussed. Finally, some fundamental issues in the measurement of service innovation are raised.

Suggested Citation

  • Pim Den Hertog & Faïz Gallouj & Jeroen Segers, 2009. "Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry," The Service Industries Journal, Taylor & Francis Journals, vol. 31(9), pages 1429-1449, November.
    • Handle: RePEc:taf:servic:v:31:y:2009:i:9:p:1429-1449
    DOI: 10.1080/02642060903576084
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    References listed on IDEAS

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    1. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    2. Faïz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    3. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.
    4. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    5. David Jacobson & Hartmut Hirsch-Kreinsen & Keith Smith & Staffan Laestadius, "undated". "Low-Tech Industries and the Knowledge Economy: State of the Art and Research Challenges," STEP Report series 200316, The STEP Group, Studies in technology, innovation and economic policy.
    6. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734.
    7. J Howells & B Tether & F Gallouj & F Djellal & C Gallouj & K Blind & J Edler & C Hipp & F Montobbio & N Corrocher & A Macpherson & D Banach, 2004. "Innovation in Services: Issues at Stake and Trends," Working Papers halshs-01113600, HAL.
    8. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services: Issues, Strategies and Challenges," Post-Print hal-01111758, HAL.
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    Cited by:

    1. Thomas, Rhodri & Wood, Emma, 2015. "The absorptive capacity of tourism organisations," Annals of Tourism Research, Elsevier, vol. 54(C), pages 84-99.
    2. Thomas, Rhodri & Wood, Emma, 2014. "Innovation in tourism: Re-conceptualising and measuring the absorptive capacity of the hotel sector," Tourism Management, Elsevier, vol. 45(C), pages 39-48.
    3. Tor Helge Aas & Karl Joachim Breunig & Katja Maria Hydle, 2017. "Exploring New Service Portfolio Management," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(06), pages 1-31, August.
    4. Ana Jiménez-Zarco & María Martínez-Ruiz & Alicia Izquierdo-Yusta, 2011. "Key service innovation drivers in the tourism sector: empirical evidence and managerial implications," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 339-360, December.
    5. Martínez-Román, Juan A. & Tamayo, Juan A. & Gamero, Javier & Romero, José E., 2015. "Innovativeness and business performances in tourism SMEs," Annals of Tourism Research, Elsevier, vol. 54(C), pages 118-135.

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